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bradleys91356882
bradleys91356882
Participant
February 6, 2017
Question

Premier Elements 14: No Audio Output from Track

  • February 6, 2017
  • 2 replies
  • 373 views

Using Premier Elements 14, all the latest updates are installed.

I am trying to add an mp3 to a premier elements 14 project, a file that I recorded, and when I place the track into the editor and hit play, no audio is created; if i double click the file, i can play it and it also plays in iTunes and Groove. I have made a small video showing ( view the video)  this exact issue, any ideas on how to fix this?

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    2 replies

    S
    Steve Grisetti
    Legend
    February 8, 2017

    I'd recommend converting the MP3 to a WAV file with the free program Audacity.

    MP3s can have some non-standard components. WAV files work the same way every time.

    Pete.Green
    Community Manager
    Pete.GreenCommunity Manager
    February 8, 2017

    Hi Brad,

    Sorry for the trouble with audio not playing in the timeline in Premiere Elements 14.

    • Which version of Windows are you using?
    • Does this happen with all files?
    • If you create bars and tone on the timeline, and play that, does that have sound?
    • When playing your recording, if you open the volume mixer (right click sound icon in Systray > Volume Mixer), do you see the audio level bars moving?
    • In Edit > Preferences > Audio Hardware is the correct output hardware setup?

    Let us know if any of these questions help uncover what's going on.

    Regards

    Pete

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