Premier Elements 15 crash/terminate on start

Forum|Forum|4 years ago
August 15, 2021
2 replies
214 views

As a information to whom it may concern. I have a version 15 of PE which suits my purpose well. I had not used for 10 months, and when returning to it a few days ago it id not start, although it always was perfect. Long story sort, several attempts uninstalling various bits/drivers and what not, I discovered the cause. My updated Radeon 550 is causing the conflict with PE15. Don't know who to blaim. When I switch of the Radeon the program runs.

A not so nice side effected is Adobe now tells me that my license expired for to many installations. I did do many installations, but all on one and the same computer, as Adobe did not want to provide help because the programm was purchased nearly 4 years ago...

This topic has been closed for replies.

John T Smith

Community Expert

>My updated Radeon 550 is causing the conflict with PE15. Don't know who to blaim. When I switch of the Radeon the program runs.

Well, you have determined yourself who is to blame... the program has not changed, so the updated driver is the problem

The sad fact of using old programs is that making any updates to operating system or device drivers can cause problems

John T Smith

Community Expert

>license expired for to many installations

BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

F

FritszAuthor

Participant

Thank you John, I will try tomorrow. I am also awaiting response from AMD on the driver. I tried using older drivers, none worked. I could only go back to 2020.

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