Premier Elements 15 will not launch

Forum|Forum|6 years ago
February 12, 2020
6 replies
292 views

I've uninstalled/reinstalled till I am blue in the face. The splash screen comes up and it looks as if various moduals are being loaded then the splash screen disappears then nothing. I have Windows 10 Home and it is all updated. PElem has been working just fine. Photoshope editor loads just fine,

Please Help - Thanks DAve

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davidarmloAuthor

Participant

Thanks for all the suggestions.

Gave up and bought v.2020 and THAT did not work. Since I had a current version, Adobe would help.

Spent about 4 hours on the phone with them and in the end Premiere would only work with a new Windows profile. She said that it was a permissions thing I think maybe related to MS Framework. It was a dizzing time with files being deleted, programs reinstalled and setting changes. ANYWAY in the end I reset the laptop to the original factory state and now it works fine.

B

Bill Sprague

Community Expert

"Just bought a 2020 version. "

I hope you tried the free trial before you spent your money. And, I hope you bought directly from Adobe where you have a couple weeks to get your money back if it doesn't work for you.

I'm sorry you're having trouble!

davidarmloAuthor

Participant

Since I work for a nonprofit got PS elements and premiere for a very low price. Funny though I think unless you are a expert in these programs and use them to their full extent there seems to be little diference between versions.

davidarmloAuthor

Participant

I'm giving up. Just bought a 2020 version. Hopefully it works if not at least Adobe will support it (I hope).