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dr.todK
dr.todK
Participating Frequently
November 5, 2017
Answered

Premier Elements 2018 Keeps Crashing Upon Startup

Unable to use program:

Computer -

OS: Windows 10

Verizion: 1709

OS Build 16299.19

Display Adapter: NVIDIA Quadro K5100M

Driver Version 22.21.13.8573 (released 9/25/2017)

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    Bill SpragueCorrect answer
    Community Expert
    November 5, 2017

    This has happened before.  Nvidia comes out with a new display driver with a bug in it.  Users have to go to the Nvidia website and "roll back" their driver to one without the bug.   The other option for an older driver can be the computer manufacturer website. 

    This shouldn't happen, but it does.  I'm sorry for the inconvenience.

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    3 replies

    Community Expert
    Bill SpragueCommunity ExpertCorrect answer
    Community Expert
    November 5, 2017

    This has happened before.  Nvidia comes out with a new display driver with a bug in it.  Users have to go to the Nvidia website and "roll back" their driver to one without the bug.   The other option for an older driver can be the computer manufacturer website. 

    This shouldn't happen, but it does.  I'm sorry for the inconvenience.

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    klemos
    Participant
    December 20, 2017

    With my Mac is the same.
    Crashing continously at first move. CAN'T USE THE PROGRAM. CAN I HAVE MY MONEY BACK?

    And no Help avaiable, as usual, from ADOBE

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    Corey Thoesen
    Participant
    February 10, 2018

    I'm having the same issue.  I cannot even open Premiere Elements 2018 or Elements 2018 Organizer.  Both crash before they even open so I can't even see if I need an update. 

    I'm running Mac OSX El Capitan version 10.11.6

    Hardware Overview:

      Model Name: Mac Pro

      Model Identifier: MacPro4,1

      Processor Name: Quad-Core Intel Xeon

      Processor Speed: 2.66 GHz

      Number of Processors: 1

      Total Number of Cores: 4

      L2 Cache (per Core): 256 KB

      L3 Cache: 8 MB

      Memory: 32 GB

      Processor Interconnect Speed: 4.8 GT/s

      Boot ROM Version: MP41.0081.B08

      SMC Version (system): 1.39f5

      SMC Version (processor tray): 1.39f5

      ATI Radeon HD 4870 512 MB

    Can anyone help?

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