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Cliff_Austria
Participant
February 10, 2022
Question

Premier elements 2020 videos not running

  • February 10, 2022
  • 1 reply
  • 183 views

I can load new video and audio and open old premier projects but nothing runs. The video and audio tracks are visible. I can also click along the timeline to different points but when I click the play button, nothing happens. I have also tried downloading and running premier again, but still no response. I have been making videos with premier without problems for almost 2 years. Please help. Thanks. Cliff

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1 reply

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
February 10, 2022

You need to provide details for anyone to help
Mac or Windows and exact version of the operating system
Exact Premiere Elements version (any updates applied?)
CPU brand and model and clock speed
Amount of computer memory (RAM)
Video adapter brand and model and driver version and amount of video ram
Number and size and type of hard drives
What kind of video are you editing?
-hint 4k video on an underpowered computer will not play well

B
Community Expert
Bill SpragueCommunity Expert
Community Expert
February 11, 2022

I can't imagine what can be going wrong.   What you describe does not make sense.

 

What you see during editing is real time previews, not the actual video.   There are settings in General Preferences that might effect this.  Try turning of the GPU there.  Try changing the quality of the preview.   It may also be that you've run out of disk space to generate the previews.    Can you detail what you mean by "load" a video?

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