Premier Elements 2021 crashes when I select transitions

Forum|Forum|4 years ago
December 7, 2021
1 reply
208 views

I am working on a project in Premier Elements 2021. After adding a few pictures, I select the transitions and many times it crashes, I have to close the program and restart.

Crash

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John T Smith

Community Expert

You need to provide details for anyone to help
Mac or Windows and exact version of the operating system
CPU brand and model and clock speed
Video adapter brand and model and driver version and amount of video ram
Number and size and type of hard drives
What kind of video are you editing?
-hint 4k video on an underpowered computer will not play well

gregoryl15118631Author

Participant

I am running Windows 10 home, version 21H1

HP Pavilion Desktop TP01

Intel(R) Core(TM) i5-10400F CPU @ 2.90GHz 2.90 GHz

I am not editing video. I am creating a video out of still pictures. I add pictures one at a time and at select points, I add a transition. Sometimes it works fine, other times, it seeems more often lately, it crashes when I scroll down to select a transition.

B

Bill Sprague

Community Expert

Premiere Elements takes a lot of free RAM and disk space. You didn't say how much you have.

With that, it should not crash even though your CPU may be underpowered for video.

Things you might try:

1. Reset the preferences to default. There are a couple ways to do that and you can google for the technique.

2. Uninstall and re-install the program.

3. Initiate a tech support chat with Adobe techs at https://helpx.adobe.com/contact.html?rghtup=autoOpen

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