Premier Elements 2021 Freezing

Question

Editor playback freezes after one or two playback attempts in the editor (after rendering work area)

Program becomes unresponsive spinning the CPU at 37%

Only way out is to kill the program in the task manager and try again

Achieving at most 2 edits before the next freeze

I had specifically bought a new HP laptop with video editing productivity in mind - check the specs :

Processor 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 1.69 GHz
Installed RAM 32.0 GB (31.8 GB usable)
1TB Solid State hard drive !
System type 64-bit operating system, x64-based processor

Pretty disappointing to be having to contemplate going back to my 7 year old version of Premiere Elements: running with complete stability on my 6 year old lap top. Hey ho

Any help - especially from Adobe itself if you listen here - gratefully accepted

Steve Grisetti · Accepted Answer

Steve>> If you look under the Edit menu, what shows on the General page under Project Settings?1920 X 1080 >> What are you shooting at 1280x720, by the way?Vidoes of  us refilling toner cartridges. We've just been turning on the same camera and shooting for about a decade now. Everything has just worked, so I never needed to know. But the file explorer properties agree with 1280 X 720. See screen shot. So there is a mis-match as you were hinting at, but I  do not seem to be able to change it This particular footage was shot with the Canon Legria HF R36It's PDF says its "FULL HD", but I think I remember reading that you have to shoot in HVCHD to get the best camera-raw quality. But for using with the video editor, I thought MP4 would be a better bet. Hahahahha ! >> Finally, the photos. In fact, the crashes did accelerate from about 6 an hour to 1 a minute shortly after I added a photo to the timeline. But that JPG (of William Shakespeare) turned out to be only 600 X 360 So the take away from all this is that I should start a new project with the video size explicitly set to 1280x720 ? I the meantime, I've gone back to editing the same project with Premiere Elements 13 on Fred Flintstone's computer. That's working. Yaba Daba Do! Thanks for your interest, Steve. I appreciate it  There is a trick for changing your project settings to match your video specs in mid-project. I show it to you in the tutorial below. Meantime, have you tried rendering the timeline (by pressing the Enter key so that the line along the top of the timeline turns green)? As I said, that may give the program the breathing room to regain stability.

John T Smith · Answer

Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter

nVidia Driver Downloads https://www.nvidia.com/Download/index.aspx?lang=en-us
-for all Adobe programs use the STUDIO driver, not the GAMING driver
-To achieve the highest level of reliability, Studio Drivers undergo extensive
-testing against multi-app creator workflows and multiple revisions of the top
-creative applications from Adobe to Autodesk and beyond

If you have a laptop you MAY also need to check for a laptop specific nVidia driver
-SOME laptops require an approved driver from the laptop company, not nVidia

AMD/ATI Driver https://www.amd.com/en/support

Intel https://downloadcenter.intel.com/product/211969/Intel-HD-Graphics-Family

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