Skip to main content
Known Participant
December 24, 2021
Question

Premier Elements 2022 and HEVC media files in Windows 10

  • December 24, 2021
  • 4 replies
  • 5213 views

Does anyone know if Premier Elements 2022 fixed the fails to import HEVC media files problem in Windows 10 ? I have purchased the DVD version but have not installed yet and may have to return it if it does not work with HEVC files.

Thanks

This topic has been closed for replies.

4 replies

Inspiring
July 27, 2022

I'm late to the party here but I purchased Premiere Elements 2022 in March of this year. I've had other issues with it but only recently has there been a problem with HEVC files. My son is trekking across Spain and every day he sends me photos and videos. I had no problem importing them into APE 2022 until last week when the number of videos went over 69. I can import 69 HEVC videos and APE 2022 rejects the rest, saying I don't have the HEVC codec, but my Lenovo I purchased last October does definitely have it. The videos that are rejected can be imported into another project without issue as long as I don't bump up against whatever wall is in the software. Example: I had 75 files originally (more now) and I can select all of them. The import brings in 69 and throws an error. I can open another project and import the other 6 okay, but when I try to import the first 69 It will bring in about 38 and rejects the rest. I don't know if size of the file has anything to do with it.

 

I also have Corel Visual Studio 2020 and it imports 80+ HEVC files with no issues. I gave the files to my brother via DropBox and is able to import them into Cyberlink PowerDirector 19 as well, no issues.

 

I have a ticket open with Adobe and so far I'm not happy with the results. They blamed the codec and deleted the entire HEVC folder from windowsapps (after changing the owner from TrustedInstaller to 'everyone') which caused 4 other apps on my laptop to stop working, even after another Adobe tech restored the codec from a site in Columbia SA because the first tech didn't make a backup and the second tech didn't have a way to pay MS the 99 cents for it.

 

Anyway, if you're under whatever limit there is in the software, HEVC files can be imported and edited in APE 2022. BTW, all pics and videos were taken with the same iPhone, no changes to the settings, 60 fps HD.

Ann Bens
Community Expert
Community Expert
December 24, 2021
quote

Does anyone know if Premier Elements 2022 fixed the fails to import HEVC media files problem in Windows 10 ? I have purchased the DVD version but have not installed yet and may have to return it if it does not work with HEVC files.

Thanks


By @Mike_zZ1

 

It supported, so you need to test this yourself.

Mike_zZ1Author
Known Participant
December 24, 2021

Thanks. for the info.

I'm not sure if I need it now for my MiniDV camcorder but I might need it for files supplied to me. Is it needed only for 4k files? When I buy a new camera/camcorder I want to make sure the program I use supports all the formats I might need. I have Cyberlinks Power2Go that came with my Dell and I upgraded cheaply for full burning capabilities but it can only string clips together, it's very basic.

Mike_zZ1Author
Known Participant
December 24, 2021

If it makes a difference this is the video card i have:

NVIDIA GeForce GTX 1660 SUPER 6GB

John T Smith
Community Expert
Community Expert
December 24, 2021

I have v2021 and H.264 inside an MP4 works... H.265 does not work

 

I don't know if v2022 has added H.265 to the supported list

Community Expert
December 24, 2021

John,

 

HEVC/H.265 is on the supported list.  See my link above.   Or this link: https://www.adobe.com/products/premiere-elements/tech-specs.html

 

I don't think Adobe includes the HEVC codec.  Maybe they should.  Maybe they shouldn't.  It may or may not be part of your Windows 10 version as provided by the computer maker.  From what I've read, the agency that owns H.265 makes someone pay for it to use it.  As the link says, the codec can be purchased for a buck.

John T Smith
Community Expert
Community Expert
December 24, 2021

I do not have a camera that produces those files, so I was only testing with a few files that I downloaded from a free 'sample' site... if I ever have the need to edit hevc files I will look into buying the codec for a dollar (but I doubt that will ever happen)

Community Expert
December 24, 2021

Premiere Elements 2022 works with HEVC video on my computer just like it did with the 2021 version.  That's because I installed the HEVC codec provided by Microsoft.  It cost me 99 cents.   I had to do that because my Lenevo laptop computer did not have the HEVC codec pre installed.  Nor does the HEVC codec come with Premiere Elements from Adobe.  

 

Here is the Adobe explaination of what is necessary.   It includes a link to the Microsoft Store where you purchase the HEVC codec. 

 

https://helpx.adobe.com/premiere-elements/using/hevc-decoding-on-windows.html

 

FWIW, you may want to return the DVD if the retailer will take it.  If you buy a direct download from Adobe, you have a 30 day refund period for satisfaction guaranteed.   Discs can't do that.