Premier Elements 2024 audio track not importing...?

OK...this is a problem that no one really seems to have a handle on!!!???  When I import a video file onto the timeline (it doesen't matter how I do this), the audio track is blank, although the audio plays when I am in "Media Player."  It seems to be mostly ".wmv" files, but I have experienced it on some ".mpg" files.  THIS IS NOT A HARDWARE PROBLEM!  if it where, it would happen on every file I tried to import.  I have recently noticed that if I restart "Premier Elements" these files will sometimes import with audio, but not always.  I hope Adobe can figure this out, sence my research would seem to indicate that this has been a problem going back to ver 2020, as well as the "PRO" version.

Thanks for listing,

Wayne

btw, I do like this program, just wish this could be figured out.