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defaultndtf8b7ts08d
Participant
June 30, 2021
Answered

Premier Elements Activation issue

  • June 30, 2021
  • 1 reply
  • 1879 views

Hello.

 

I have a new laptop and want to install my Premier Elements 14 on it. I deactivated it from my old laptop with no issue. Now when I put in the (confirmed official) license, it says it cannot validate the license and to get in touch with customer service. Which I did on Chat. They asked for my number and sent me this message;

 

Support is no longer available for your product version. Phone and chat support is not available for free or discontinued software or services. You are welcome to visit our Community Support Forum: https://community.adobe.com/ where you can post questions, and potentially find answers for your product version. The forums are updated by other Adobe product users, worth noting that the community experts will not be able to assist with : registration, activation, download, and/or installation issues

I don't know what to do next. Any ideas?

 

Thanks!

D

This topic has been closed for replies.
Correct answer John T Smith

When you can't deactivate a serial number to activate in a new computer
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience

Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

1 reply

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
June 30, 2021

When you can't deactivate a serial number to activate in a new computer
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience

Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

    D
    defaultndtf8b7ts08dAuthor
    Participant
    July 1, 2021

    Thanks. That worked! I really appreciate it. 

    wgullo
    wgullo
    Inspiring
    September 11, 2021

    I am having the same issue with registration of Premiere Elements, version 13 on a High Sierra iMac. Can't find how to find the chat box or support.

     

    Even with unrestricted Safari blockers and open privacy settings... the chat box does not display in the new webpage as indicated above.

     

    I am the original purchaser and sole user, always have been. Bought the product retail in the U.S. and I am looking at the original packaging and discs as I type. This was not ebay, gray market, downloaded, 99 Cents store, etc. It's legit. And, there has never been a problem reinstalling PREL in the past.

     

    I am also a longtime CC subscriber of PS and AI.

     

    The serial number for PREL is indicated on my Adobe account, but after a fresh install of my OS and apps, and then PREL, I continue to get an error message that "can't log in to the internet to verify the serial" something like that.

     

    Well... my internet is working perfectly fine, and the email for my account is 100% correct. I re-entered my account email address and password. Still no luck.

     

    I can't use Adobe legacy software that I own, and can't find any text/chat/email/telephone contact to resolve a simple issue? Are Adobe products so error-free that a support ecosystem is not longer necessary?

     

    I just want to finish my video products.

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