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magiclightguy
Participant
July 11, 2020
Question

Premier Elements Fails to Run with Intel HD Graphics 530

  • July 11, 2020
  • 2 replies
  • 497 views

I have Premier Elements 2020 which will load and run when Device Manager  has Intel HD Graphics 530  using and Apr 20 version 26.20.100.8141 installed. Premier Elements will not run with newer driver versions, it appears to hang.

My laptop also has NVidia GeForce GTX 960M with the most current drivers installed.

Yes, I can use the earlier Intel drivers but that may prevent to newest Windows 10 update from installing.

Are there any workarounds for getting Premier Elements to run with the newer Inte; 530 drivers?

This topic has been closed for replies.

2 replies

Ann Bens
Community Expert
Ann BensCommunity Expert
Community Expert
July 12, 2020

Use the earlier intel driver.

Download it from MS and install manually.

If Windows updates you might have to install the driver again.

    B
    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    July 11, 2020

    That is the kind of thing that needs an Adobe technition.  In the Help menu is a choice for Online Support.  It goes to a website.  In the lower right corner is an icon that launches a "chat session".  If necessary, they can run your computer remotely to fix what needs fixing.  

     

    The icon looks like:  

     

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