Skip to main content
S
scottj49285867
Participant
April 24, 2020
Question

Premier Elements Locking up on a regular basis

  • April 24, 2020
  • 3 replies
  • 717 views

This is so frustrating, I am editing a short 1080P video with additional audio clips and this dang program locks up on me.  I am not doing anything special other than adding transitions to it and the dang thing locks up on me

 

So sick and tired of this POS program. It would be nice if Adobe could put something out there that the everyday person could use on a 7th Gen Core I7 processor

 

 

 

 

This topic has been closed for replies.

3 replies

Amit Kumar Gupta
Adobe Employee
Amit Kumar Gupta
Adobe Employee
June 16, 2020

At what step does it lock? Does it happen at the same step all the time?

Does it work with other projects or the issue is with this one only?

You can try to update display driver as Elements uses GPU for many activities

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
April 26, 2020

Try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

P
pierrep.
Participating Frequently
April 26, 2020

but photoshop elements does not utilize the gpu to my understanding.. so...

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
April 26, 2020

Your display does.

B
Community Expert
Bill SpragueCommunity Expert
Community Expert
April 24, 2020

When a program works reliably on a lot of computers and regularly locks up one, it is extremely frustrating.

 

Does it always lock up on the same transition being applied to the same clip? 

P
pierrep.
Participating Frequently
April 26, 2020

it works reliably on your computer? i am having the same issue as the OP. what did you do so special compared to us to get it to work?

S
Steve Grisetti
Legend
April 26, 2020

Like Bill, I've never had a lock-up problem -- and I've used every single version of the program since version 1!

 

What model of camcorder or what device is your video coming from?

When you first add your video to your timeline, do you see a yellow orange "render" line above your clips? If so, this is an indication that there is a mismatch between your project settings and your video specs, and this can cause poor performance and crashes.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices