Skip to main content
D
dmf138
Participating Frequently
December 30, 2016
Question

Premier Elements - "We have Encountered the Following Issues" "Installer failed to ...

  • December 30, 2016
  • 4 replies
  • 633 views

Help,

You can email me at [email address removed by Mod. Please use PM system]

Long story short. I have been working three different nights for about 6 hours a night to load Premier Elements. I have been on the Chat Forum tonight for over 3 hours to be told that Adobe does not support Premier Elements via phone or chat.

I have downloaded Photoshop Elements and got it fully installed. I have downloaded Premier Elements but end up with the following message.

I even tried to do an Uninstall and reinstall and got the instruction to go and download Adobe Application Manager and got the same message.

Every Adobe Program now gives me the same message.

Now if someone can help me solve this please send me an email at [email address removed by Mod. Please use PM system]

Thank you,

David W. Fansler

Message was edited by: David Fansler

    This topic has been closed for replies.

    4 replies

    S
    Steve Grisetti
    Legend
    January 6, 2017

    Try removing the programs with this tool.

    Use the Creative Cloud Cleaner Tool to solve installation problems

    D
    dmf138Author
    Participating Frequently
    January 6, 2017

    Hello Steve,

    Just want to THANK YOU and Bob for all your help. After spending more than 40 hours which at $10 would be $400, I have decided to just buy the Premiere Elements & Photoshop 15 at $99.99 to be a much better deal.

    Thank you so much for all your help.

    David W. Fansler

      D
      dmf138Author
      Participating Frequently
      December 30, 2016

      Brand New HP with 1 TB memory 8 gig Ram, Intel I3

      S
      Steve Grisetti
      Legend
      December 31, 2016

      Have you tried removing Adobe programs, as we suggested?

      D
      dmf138Author
      Participating Frequently
      January 6, 2017

      I tried to uninstall Photoshop but it said that I need Adobe Application Manager which I tried to install but was not able to because of the same reason.

      Thank you,

      David W. Fansler

      314-706-0046

      D
      dmf138Author
      Participating Frequently
      December 30, 2016

      It is a 64 bit machine.

      Peru Bob
      Community Expert
      Peru BobCommunity Expert
      Community Expert
      December 30, 2016

      First, try updating and/or rolling back your video driver.

      If that doesn't work, then try uninstalling all Adobe products (make sure you have your serial numbers), run the Adobe Cleaner Tool (yes, it works for Elements, too), an then reinstall one application at a time, restarting the computer after installing each.

      S
      Steve Grisetti
      Legend
      December 31, 2016

      I agree with Bob.

      I ran into your problem while trying to install the program. I removed some of the earlier versions of the program and the installer worked.

      You can then reinstall your older versions if you'd like. As long as you're installing to the same computer, you can uninstall and reinstall Premiere Elements as often as you'd like.

      Peru Bob
      Community Expert
      Peru BobCommunity Expert
      Community Expert
      December 30, 2016

      What are your computer specs?

      Is it 64 bit ?

      Firefly Community Gallery
      Adobe Firefly

      Remix with Firefly Community Gallery

      Thousands of free creations to fall in love with and remix in Firefly.

      Explore now
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices