Premier Elements will not work after latest Windows 10 update

Forum|Forum|8 years ago
January 10, 2018
1 reply
383 views

A few weeks ago, after a windows 10 update, I started getting a message every time I started my computer that adobeGCClient/adobe.caps.dll was not designed to run on windows or contained an error. This also occurred every time I started either Photoshop Elements 15 or Premier Elements 15. Despite this both programs worked OK..

I assumed it related to Adobe Updater and continued to use both programs. I successfully produced a video In Premier last week but today, after the latest Windows 10 update, every time I try to share a video the the program crashes with the message Adobe Premier Elements 15 Preset manager.dll is not designed to run on Windows 10.

The system is no longer usable. What can I do?

This topic has been closed for replies.

Ann Bens

Community Expert

Reinstall Elements and Use the Adobe Creative Cloud Cleaner Tool to solve installation problems

P

peterr79307756Author

Participant

Thank you. I have done as you suggested and Premier is now working however I am still getting a message "Program files(x86\CommonFiles\Adobe\AdobeGCClient\Adobe-caps.dll is not designed to work with windows or is corrupted." every time I open either program. I was getting it every time I turned on the computer until I disabled Adobe Startup updater in the start up list.

It doesn't appear to make any difference to the programs working but I assume there will be a long term effect. Do I need to do something about this?

Ann Bens

Community Expert

The windows update might not been installed correctly...........

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