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guyb15811081
guyb15811081
Participant
July 1, 2019
Question

Premier elements zooms in while playing?

  • July 1, 2019
  • 2 replies
  • 357 views

Hello to all, I have just started with Premier 2019 and while in Export mode when playing the video the image automaticaly goes into zoom. If, I stop the movie it returns to it's normal format and the whole image is there on screen. I have search for a fix but nothing has worked so far. A friend of mine that also has purchased the same software has the same problem and also cannot find how to fix this?? This is happening before I have attempted to work on the movie. I have cut out some parts and saved it and came back with it and it is still the same.

Does anyone have this problem and have you been able to fix it?

Best regards,

Guy

    This topic has been closed for replies.

    2 replies

    williebegoode
    williebegoode
    Participating Frequently
    July 8, 2019

    Hi Guy,

    Check your resolution. In the Quick Export Mode, you'll most likely find a correct setting for your video. (Mine is 1280 x 720) You may be having your video set to a different resolution that the video you're attempting to export.

    Kindest regards,

    Bill

    S
    Steve Grisetti
    Legend
    July 8, 2019

    Also what operating system are you using? Macs versions of the software had this issue a few years ago.

    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    July 1, 2019

    Trash preferences by holding down ctrl+shift+alt while opening program.

    guyb15811081
    guyb15811081Author
    Participant
    July 8, 2019

    Thank you for your suggestion but it does not work, the problem remains the same.

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