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moniques24599744
Participant
July 3, 2018
Question

Premiere 8 Video Import Problems

  • July 3, 2018
  • 2 replies
  • 183 views

I'm trying to import MOV. files from my Canon camera. Every time I try to import this type of file, an error message saying " this file is not supported, or the required codec is not installed".

I read somewhere that if i download quick player, this should solve the problem, however it hasn't. What can I do to resolve this?

    This topic has been closed for replies.

    2 replies

    S
    Steve Grisetti
    Legend
    July 3, 2018

    I agree with Bill. Version 8 was pretty much designed to work with tape-based formats like miniDV and HDV. Installing Quicktime (one of the system requirements for version 8, by the way) will provide components so that it will edit MOV files -- but there are dozens of compression systems at work in MOV files, and the program simply may not have the stuff to edit video from Canon DSLRs.

    QuickTime 7.6 for Windows

    B
    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    July 3, 2018

    Premiere Elements 8 is very old by computer standards.  It simply may not run with current operating systems. 

    Be sure it is Apple's Quicktime downloaded and installed.  I'm not sure what "quick player" is. 

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