Premiere Element 2020

Question

I bought Premiere Elements 2020 and I regret it.

I cannot install using the installer. It crashes at about 8%.

I cannot unzip the full installation using Windows Explorer. Corrupted file message.

I can unzip using 7Zip but there are CRC failures in the "products" folder.

If I install regardless of the CRC errors, Elements crashes on start. No error number, just a screen to send a report.

Adobe Support may as well be non existent for all the help they have been able to provide. Below is a list of the files that have CRC issues.

products\ACR\AdobeCameraRawProfile8.0All.zip

products\ECR\ElementsCameraRaw11.3All-x64.zip

products\EORG\AdobeElements.18Organiser_core.zip

products\EORG\AdobeElements.18Organiser_core1.zip

products\EORG\AdobeElements.18Organiser_core2.zip

products\EORG\AdobeElements.18Organiser_core_AutoAnalyzer.zip

products\EORG\AdobeElements.18Organiser_noncore1.zip

products\PRE\AdobePremierteElements.18_core.zip

Steve Grisetti · Answer

If you regret it, you should contact Adobe Customer Care or whichever vendor you bought it from and request a refund as soon as possible.

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