Premiere element unstable

Question

I bought the licence for Premiere Element yesterday. I have installed the app on two different Macs and on both, Premiere Element is crashing from the moment I try to load a video file.

Bill Sprague · Answer

For anyone to to help in a user forum like this, you will have to provide more information about your computer and the footage you are using.

As the buyer of a current version you can get online help in a chat system where they can run your computer remotely for trouble shooting. Type "Agent" in to the box here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

You also have a 30 day, money back guarantee of satisfaction. You can exercise that option at the same link above.

Good luck!

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