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Question

Premiere Elements 10 serial number doesn't work upon reinstall

Forum|Forum|1 year ago
July 25, 2024
2 replies
1186 views

Trying to reinstall Adobe Premiere Elements on a new Windows Computer but it won't take the serial number.

I have a printed page from the original purchase with the redemption code and Serial Number. What options do I have to fix besides purchasing new software?

I haven't used the product for several years and trying to install on a newer system. Thanks in advance for any help.

[Mod: Moved to the Premiere Elements forum]

Windows

This topic has been closed for replies.

Peru Bob

Community Expert

In your original post, you said:

Trying to reinstall Adobe Premiere Elements

but in a later post, you said:

I am getting a Pop-up window Adobe Photoshop Elements Trial after reinstall that is asking for a Serial number or continue to use as a trial.

Which is the serial number for, Premiere Elements or Photoshop Elements?

Which are you trying to install?

Did you install both, but only have a license for Premiere Elements?

If so, you can use Photoshop Elements in trial mode for 30 days, and then it will cease to work.
Premiere Elements will continue to work if installed, and you go to Help > SIgn in or Help > Activate from the video editor menu.

J

Jere388104942irdAuthor

Participant

Yes, it appears the reinstall from CD brought over both Premiere Elements and Photoshop Elements. They are both on my desktop now. My License should be for Premiere Elements, this is the software I used before for making some movies and that is what I would like to get working. Sorry for the confusion.

When I try to open Premiere Elements, it brings up the same type pop-up window but is labeled for Premiere Elements Trial. I get the same error message about "The serial number is not valid for this product". If I bring up the trial version of Elements I can go to

Help-> Product Registration - I input my adobe ID and password then select submit and it says "An error has occured please try again after sometime. Thanks again.

John T Smith

Community Expert

I have the v2021 bundle on DVD and there are TWO serial numbers, one for each product... so be sure you are entering the correct serial number for the specific program

Also, v10 is VERY old and the activation server may have been removed from service... if that is your 'new' problem you will have to buy a new version

I don't know if this also means that the old PrElements activation server is gone

The CS2-CS3-CS4 activation servers have been removed from service
-https://helpx.adobe.com/creative-suite.html?promoid=19SCDRQK
-So even if you have a disc or saved download, CS2-CS3-CS4 are completely dead

If you want to buy on DVD check Amazon... as far as I know Adobe only sells via download

John T Smith

Community Expert

>won't take the serial number

What does that mean?

What is the exact error message?

Is your serial number 6 groups of 4 numbers?

J

Jere388104942irdAuthor

Participant

After further inspection I am getting a Pop-up window Adobe Photoshop Elements Trial after reinstall that is asking for a Serial number or continue to use as a trial. Yes, the serial number is 6 groups of four numbers. When I input the Serial number in the Pop-up window reports "The serial number is not valid for this product".

Thanks for your help.

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