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norm9704
Inspiring
November 18, 2019
Question

Premiere Elements 10 shows white screen

  • November 18, 2019
  • 1 reply
  • 282 views

I have HP 2000 series laptop computer

recently installed Windows 10 from Windows 7

Intel graphics, updated to latest version.

8 GB memory

65 GB free storage

Up to a week ago, Premiere Elements 10 was working fine.

Now when I go to show a previously-saved video project, I get an error message that states:

Incomppatible display driver. Update display driver. details Intel HD graphics 2.1.0 - Build 8.15.10.2900.

Well that Intel driver is not the latest one. Do I have to go and instal an old driver?

If I keep loading the video/audio project, it loads but displays a white screen. If I put the cusror on the screen and left click the mouse, it displays the one frame that I am on. Can anyone help? Norman

This topic has been closed for replies.

1 reply

B
Community Expert
Bill SpragueCommunity Expert
Community Expert
November 18, 2019

Elements 10 is older than than your operating system and your computer.  That can put you in a weird spot where you have to try to match the video driver.  You may have to "roll it back" to one with a vintage closer to the Premiere Elements version you are using.   In a more perfect situation, Microsoft, HP and Intel would be capable of making everything old work as good as new.  

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