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Participant
June 17, 2017
Question

Premiere Elements 11 crashes upon opening a project file

  • June 17, 2017
  • 1 reply
  • 1954 views

Dear All,

I used the Premiere Elements for about five years but over this week I simply couldn't start working with it as it won't open.

I use a PC with Windows 10 and had no issues at all with the Premiere Elements 11 until now. (Photoshop Elements 11 continues to work without issues on the PC.)

I received the following log at the Windows Event Viewer:

Faulting application name: Adobe Premiere Elements.exe, version: 11.0.0.0, time stamp: 0x505bd85a

Faulting module name: dvacore.dll, version: 11.0.0.0, time stamp: 0x505b9ba4

Exception code: 0xc00000fd

Fault offset: 0x00000000000e0dfb

Faulting process ID: 0xa10

Faulting application start time: 0x01d2e7336fe43ed0

Faulting application path: C:\Program Files\Adobe\Adobe Premiere Elements 11\Adobe Premiere Elements.exe

Faulting module path: C:\Program Files\Adobe\Adobe Premiere Elements 11\dvacore.dll

Report ID: 4c98ea06-f9f8-448a-984c-d126b0d768a0

Faulting package full name:

Faulting package-relative application ID:

I look forward receiving any suggestions so that I could continue working on my projects.

This topic has been closed for replies.

1 reply

Pete.Green
Community Manager
June 20, 2017

Hi Tomcat_hun,

Sorry for the crashes with Premiere Elements 11 in Windows 10. I'm the PG from the Facebook thread earlier.

Have you had a look at either of these threads to try the suggestions to see if they'll fix this crash on your end as well?

Try some of the suggestions there, as troubleshooting this .dll crash can be tricky to diagnose.

Let us know how it goes.

Regards

Pete

Participant
June 21, 2017

Hi Pete,

thanks for the feedback!

With regard to the first suggestion (Premiere Elements 11 will not open editor - has stopped working ), I checked my InVidia driver and it's the version 375.63 thus it is (/should be) more advanced than the one in the thread.


I go and see if the second suggestion works.