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W8ZV
Participant
January 24, 2020
Answered

Premiere Elements 11 has stopped loading

  • January 24, 2020
  • 4 replies
  • 716 views

Hi All!!

 

I'm having a frustraing time here.  I have a registered copy of Premiere elements 11, and it has been registered with Adobe' for quite a while.  Now, for some reason, this program has decided that it's a trial version.  This is a 3 PC version and I have it installed on two of my own machines.  The serial number shows up on my account with Adobe'.  Both of my computers are showing that this is a trial version and on the one machine, the trial has run out.  On the other machine it shows 28 days.  When I put the serial number into the box that appears, it tells me that the number is not valid, but it matches my account with Adobe'.  I am running Win 7 on all of my machines.  Does anybody have any idea what is going on??  I sat on hold for 40 minutes earlier today with Adobe' and nobody ever picked up the call.  I could use some ideas.

 

Thanks!!!

 

Kim Herron

This topic has been closed for replies.
Correct answer W8ZV

I think that I've found the problem.  I bought Premiere Elements 11.  I THOUGHT that it included the Photoshop, and it does, but only the trial version.  It's been running for several months and now it wants a correct product key.  So NOW that I understand what's going on, how do I get a product key for the Photoshop Elements 11??  that's what I NEED.  BTW, I'm not impressed with Adobe' explanation of their various software packages and the changes that they make.  I find it very confusing.

4 replies

B
Community Expert
Bill SpragueCommunity Expert
Community Expert
January 27, 2020

"I'm not impressed with Adobe' explanation of their various software packages and the changes that they make.  I find it very confusing." 

 

Photoshop Elements and Premier Elements have a new version released each September or October of every year.   If you recently bought version 11, you were ripped off by someone selling a version only current eight years ago. 

W
W8ZVAuthor
Participant
January 28, 2020

Getting ripped off is probably my fault.  But in all fairness to the seller, I am not running Win 10.  I'm running Win 7.  I don't need the latest versions to do what I need to do.  It's been difficult to find descriptions of Adobe's software packages and capabilities that are concise and short.  I was looking for something to do what I NEED to do and run on two machines.  My confusion between Premeire elements and Photoshop elements is not the sellers, fault, it's mine.  I will solve the issue by purchasing software that will do what I need.  BTW, I drive older cars too.

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
January 27, 2020

Adobe no longer sells product keys for version 11.

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
January 25, 2020

"Does this have something to do with Adobe' deciding they're not going to support any older software "

No, it doesn't.

 

Are you sure that you are using a Premiere Elements serial number and not a Photoshop Elements serial number?

You can check your serial number by going to your Adobe account if you registered it:

https://helpx.adobe.com/download-install/kb/find-serial-number.html

 

W
W8ZVAuthorCorrect answer
Participant
January 27, 2020

I think that I've found the problem.  I bought Premiere Elements 11.  I THOUGHT that it included the Photoshop, and it does, but only the trial version.  It's been running for several months and now it wants a correct product key.  So NOW that I understand what's going on, how do I get a product key for the Photoshop Elements 11??  that's what I NEED.  BTW, I'm not impressed with Adobe' explanation of their various software packages and the changes that they make.  I find it very confusing.

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
January 24, 2020

I have never seen a license for 3 computers, only for activation on two.

W
W8ZVAuthor
Participant
January 25, 2020

My mistake, could be just two.  In any event it's only installed on two machines.  This program is still a verified and legitimate copy and should run.

But it's gone to being a trial version and it's not working properly.  Does this have something to do with Adobe' deciding they're not going to support any older software and taking down servers that contain the verified serial numbers??  I just ran in to this issue with Microsoft Office.  

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