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Cyc_Ob
Cyc_Ob
Participant
June 7, 2019
Answered

Premiere Elements 11 on Mojave - no audio playback?

  • June 7, 2019
  • 2 replies
  • 450 views

I upgraded recently to a 2018 Mac Mini with an external GPU, and just installed my Premiere Elements 11 - (running latest Mojave version 10.14.5). 

It runs ok except I can't hear any audio.  Bummer.

Anyone know of a work around? 

This topic has been closed for replies.
Correct answer gupta shivangi

Hi AlanMcDonley,

Thanks for reaching out. I understand you not getting any audio while playing your timeline.

  • Does it happen with a specific project or media file?
  • Have you checked the audio hardware preferences for Premiere Elements? We need to make sure that the correct output device is selected is the one where you wish to get the audio output.

Here's an article for the similar issue with an older version of Premiere Elements: No sound during playback | Premiere Elements 7

Please check this out and try the steps provided.

I hope it helps. Let me know.

Thanks,

Shivangi

2 replies

gupta shivangi
gupta shivangiCorrect answer
Legend
June 7, 2019

Hi AlanMcDonley,

Thanks for reaching out. I understand you not getting any audio while playing your timeline.

  • Does it happen with a specific project or media file?
  • Have you checked the audio hardware preferences for Premiere Elements? We need to make sure that the correct output device is selected is the one where you wish to get the audio output.

Here's an article for the similar issue with an older version of Premiere Elements: No sound during playback | Premiere Elements 7

Please check this out and try the steps provided.

I hope it helps. Let me know.

Thanks,

Shivangi

    Cyc_Ob
    Cyc_ObAuthor
    Participant
    June 7, 2019

    Thanks - Somehow I missed the "Preferences" panel when searching the menu items (It was very late at night...).

    Changed the output to go to Default and I now have audio. 

    gupta shivangi
    gupta shivangi
    Legend
    June 7, 2019

    Perfect! Happy to help

    S
    Steve Grisetti
    Legend
    June 7, 2019

    When you say "any audio" do you mean any audio from a particular video or do you mean any audio at all?

    If you're not hearing any audio at all, it's likely just a preference setting. Not a bummer.

    Go to the program's preferences and, on the Audio Hardware page, try changing some of the input and output settings.

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