Premiere Elements 12.1 not starting up

Question

Hi everyone,I'm using Premiere Elements 12.1 and since 1-2 months ago it will not start up anymore. The loading banner appears, gets to ImporterQuickTime.prm and then disappears again with nothing else happening.I already tried reinstalling and deleting the "Adobe Premiere Elements Prefs" file.I recently did a graphics card driver update, so that might be related. The Adobe support said that they don't support this old version anymore. I don't want to go back to the old graphics driver, because it would break other programs that need the new one.System info:Windows 10Premiere Elements 12.1 (20140225.12.1.620828)Graphics Card: GeForce GTX 850M with newest driver 461.09Any help would be appreciated, thank you very much!

Steve Grisetti · Answer

It could be your graphics driver. And it might be worth rolling back the driver temporarily to at least see if that fixes it.

Otherwise, do you have Quicktime installed? Older versions of the program required it. Quicktime is no longer available for Windows but Quicktime Lite will still serve the purpose.

https://www.free-codecs.com/qt_lite_download.htm

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded