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contact48
Participant
November 29, 2016
Question

Premiere Elements 12 refuses to load

  • November 29, 2016
  • 1 reply
  • 146 views

Ever since I upgraded my nVidia video drivers to the latest version, 21.21.13.7595, Premiere Elements 12 refuses to load.

I followed all the troubleshooting steps, including de-installing everything, i.e. both Photoshop Elements 12 and Premiere Elements 12, rebooting, doing a fresh install but to no avail.

Photoshop Elements 12 works fine, but Premiere Elements 12 just refuses to load.

I informed Adobe about this through the Chat support, but after giving the agent my email ID and serial number, the agent just told me to post here...

    This topic has been closed for replies.

    1 reply

    Participant
    November 29, 2016

    If you are using NVidia drivers, perhaps you should upgrade.

    A serious issue was fixed in NVidia driver 376.09 released on November 28.