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SpeedsterZero
Participant
December 4, 2018
Answered

Premiere Elements 13

I am now getting an error message "Add Media Failure" when I try to use a .mov file from my iPhone7.

Any thoughts?

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    Peru Bob
    Peru BobCorrect answer
    Community Expert
    December 4, 2018

    SpeedsterZero  wrote

    So is it upgrade time or do I use a product like Handbrake to convert it?

    Well, Handbrake is free, but you can download the trial of Premiere  Elements 2019 and see which you like better.

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    3 replies

    Steve Grisetti
    Legend
    December 4, 2018

    Most likely your iPhone's video uses the HEVC H.265 codec, which is not supported in Premiere Elements 13.

    (Your operating system may also be relevant, although you don't mention what it is.)

    To confirm this open your video in the free download MediaInfo. In MediaInfo, set View to Text and then copy and paste the report it displays to this forum.

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    SpeedsterZeroAuthor
    Participant
    December 4, 2018

    That is probably it. So is it upgrade time or do I use a product like Handbrake to convert it? Oh and running Windows 10.

    Sent from Yahoo Mail for iPhone

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    Peru Bob
    Community Expert
    Peru BobCommunity ExpertCorrect answer
    Community Expert
    December 4, 2018

    SpeedsterZero  wrote

    So is it upgrade time or do I use a product like Handbrake to convert it?

    Well, Handbrake is free, but you can download the trial of Premiere  Elements 2019 and see which you like better.

    Translate
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