Participating Frequently

Question

Premiere Elements 14 Timeline Playback Stops | Windows

Forum|Forum|7 years ago
August 24, 2018
6 replies
1133 views

Adobe Phone Support asked me to post here and said an Adobe expert would respond.

Video will not playback without stopping about every 2-5 seconds even after rendering

I've cleaned out cache files, uninstalled \ reinstalled, scoured the net, looked at settings, I'm at a loss. Not functional to in current state, would love some help.

Please no more scouring the web for a solution...(HOURS looking already, Please help!)

Thanks Chris

Adobe Version 14.1 (20151208.daily.895401)

System Information report written at: 08/24/18 09:29:24

System Name:

[System Summary]

Item Value

OS Name Microsoft Windows 10 Pro

Version 10.0.17134 Build 17134

Other OS Description Not Available

OS Manufacturer Microsoft Corporation

System Name EG-HP27TOUCHAIN

System Manufacturer HP

System Model 27-n190st

System Type x64-based PC

System SKU P2N43AV#ABA

Processor Intel(R) Core(TM) i5-6600T CPU @ 2.70GHz, 2712 Mhz, 4 Core(s), 4 Logical Processor(s)

BIOS Version/Date AMI A0.03, 8/12/2015

SMBIOS Version 2.8

Embedded Controller Version 255.255

BIOS Mode UEFI

BaseBoard Manufacturer HP

BaseBoard Model Not Available

BaseBoard Name Base Board

Platform Role Desktop

Secure Boot State On

PCR7 Configuration Elevation Required to View

Windows Directory C:\WINDOWS

System Directory C:\WINDOWS\system32

Boot Device \Device\HarddiskVolume1

Locale United States

Hardware Abstraction Layer Version =

User Name

Time Zone Central Daylight Time

Installed Physical Memory (RAM) 16.0 GB

Total Physical Memory 15.9 GB

Available Physical Memory 11.0 GB

Total Virtual Memory 18.2 GB

Available Virtual Memory 13.1 GB

Page File Space 2.38 GB

Page File C:\pagefile.sys

Kernel DMA Protection Off

Virtualization-based security Not enabled

Device Encryption Support Elevation Required to View

Hyper-V - VM Monitor Mode Extensions Yes

Hyper-V - Second Level Address Translation Extensions Yes

Hyper-V - Virtualization Enabled in Firmware No

Hyper-V - Data Execution Protection Yes

[Hardware Resources]

[Conflicts/Sharing]

Resource Device

I/O Port 0x00000070-0x00000070 Motherboard resources

I/O Port 0x00000070-0x00000070 System CMOS/real time clock

Memory Address 0xFD000000-0xFDABFFFF Motherboard resources

Memory Address 0xFD000000-0xFDABFFFF PCI Express Root Complex

Memory Address 0xFF000000-0xFFFFFFFF Motherboard resources

Memory Address 0xFF000000-0xFFFFFFFF Legacy device

Memory Address 0xC0000000-0xD01FFFFF Intel(R) Xeon(R) E3 - 1200/1500 v5/6th Gen Intel(R) Core(TM) PCIe Controller (x16) - 1901

Memory Address 0xC0000000-0xD01FFFFF AMD Radeon R7 A360

Memory Address 0xDF000000-0xDF003FFF Realtek PCIe GBE Family Controller

Memory Address 0xDF000000-0xDF003FFF Intel(R) 100 Series/C230 Series Chipset Family PCI Express Root Port #9 - A118

I/O Port 0x0000D000-0x0000D0FF Realtek PCIe GBE Family Controller

I/O Port 0x0000D000-0x0000D0FF Intel(R) 100 Series/C230 Series Chipset Family PCI Express Root Port #9 - A118

I/O Port 0x0000FFFF-0x0000FFFF Motherboard resources

[DMA]

Resource Device Status

[Forced Hardware]

Device PNP Device ID

[I/O]

Resource Device Status

0x0000002E-0x0000002F Motherboard resources OK

0x0000004E-0x0000004F Motherboard resources OK

0x00000061-0x00000061 Motherboard resources OK

0x00000063-0x00000063 Motherboard resources OK

0x00000065-0x00000065 Motherboard resources OK

0x00000067-0x00000067 Motherboard resources OK

0x00000070-0x00000070 Motherboard resources OK

0x00000070-0x00000070 System CMOS/real time clock OK

0x00000080-0x00000080 Motherboard resources OK

0x00000092-0x00000092 Motherboard resources OK

0x000000B2-0x000000B3 Motherboard resources OK

0x00000680-0x0000069F Motherboard resources OK

0x0000FFFF-0x0000FFFF Motherboard resources OK

0x00001800-0x000018FE Motherboard resources OK

0x0000164E-0x0000164F Motherboard resources OK

0x0000F000-0x0000F03F Intel(R) HD Graphics 530 OK

0x00000062-0x00000062 Microsoft ACPI-Compliant Embedded Controller OK

0x00000066-0x00000066 Microsoft ACPI-Compliant Embedded Controller OK

0x0000F040-0x0000F05F Intel(R) 100 Series/C230 Series Chipset SMBus - A123 OK

0x00000040-0x00000043 System timer OK

0x00000050-0x00000053 System timer OK

0x00001854-0x00001857 Motherboard resources OK

0x0000D000-0x0000D0FF Realtek PCIe GBE Family Controller OK

0x0000D000-0x0000D0FF Intel(R) 100 Series/C230 Series Chipset Family PCI Express Root Port #9 - A118 OK

0x0000E000-0x0000EFFF Intel(R) Xeon(R) E3 - 1200/1500 v5/6th Gen Intel(R) Core(TM) PCIe Controller (x16) - 1901 OK

0x00000000-0x00000CF7 PCI Express Root Complex OK

0x00000D00-0x0000FFFF PCI Express Root Complex OK

0x0000EF00-0x0000EFFF AMD Radeon R7 A360 OK

0x00000800-0x0000087F Motherboard resources OK

0x0000F090-0x0000F097 Intel(R) 100 Series/C230 Chipset Family SATA AHCI Controller OK

0x0000F080-0x0000F083 Intel(R) 100 Series/C230 Chipset Family SATA AHCI Controller OK

0x0000F060-0x0000F07F Intel(R) 100 Series/C230 Chipset Family SATA AHCI Controller OK

0x0000FF00-0x0000FFFE Motherboard resources OK

0x00000020-0x00000021 Programmable interrupt controller OK

0x00000024-0x00000025 Programmable interrupt controller OK

0x00000028-0x00000029 Programmable interrupt controller OK

0x0000002C-0x0000002D Programmable interrupt controller OK

0x00000030-0x00000031 Programmable interrupt controller OK

0x00000034-0x00000035 Programmable interrupt controller OK

0x00000038-0x00000039 Programmable interrupt controller OK

0x0000003C-0x0000003D Programmable interrupt controller OK

0x000000A0-0x000000A1 Programmable interrupt controller OK

0x000000A4-0x000000A5 Programmable interrupt controller OK

0x000000A8-0x000000A9 Programmable interrupt controller OK

0x000000AC-0x000000AD Programmable interrupt controller OK

0x000000B0-0x000000B1 Programmable interrupt controller OK

0x000000B4-0x000000B5 Programmable interrupt controller OK

0x000000B8-0x000000B9 Programmable interrupt controller OK

0x000000BC-0x000000BD Programmable interrupt controller OK

0x000004D0-0x000004D1 Programmable interrupt controller OK

0x000000F0-0x000000F0 Numeric data processor OK

[IRQs]

Resource Device Status

IRQ 14 Motherboard resources OK

IRQ 4294967287 Intel(R) HD Graphics 530 OK

IRQ 4294967288 Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft) OK

IRQ 0 System timer OK

IRQ 4294967292 Intel(R) 100 Series/C230 Series Chipset Family PCI Express Root Port #7 - A116 OK

IRQ 16 High Definition Audio Controller OK

IRQ 4294967289 Realtek PCIe GBE Family Controller OK

IRQ 4294967294 Intel(R) Xeon(R) E3 - 1200/1500 v5/6th Gen Intel(R) Core(TM) PCIe Controller (x16) - 1901 OK

IRQ 4294967285 Intel(R) Management Engine Interface OK

IRQ 4294967283 Realtek PCIE CardReader OK

IRQ 4294967291 Intel(R) 100 Series/C230 Series Chipset Family PCI Express Root Port #9 - A118 OK

IRQ 8 System CMOS/real time clock OK

IRQ 4294967284 Intel(R) Dual Band Wireless-AC 3165 OK

IRQ 4294967286 AMD Radeon R7 A360 OK

IRQ 4294967293 Intel(R) 100 Series/C230 Series Chipset Family PCI Express Root Port #6 - A115 OK

IRQ 54 Microsoft ACPI-Compliant System OK

thru IRQ 511 OK

IRQ 4294967290 Intel(R) 100 Series/C230 Chipset Family SATA AHCI Controller OK

IRQ 13 Numeric data processor OK

[Memory]

Resource Device Status

0xFED10000-0xFED17FFF Motherboard resources OK

0xFED18000-0xFED18FFF Motherboard resources OK

0xFED19000-0xFED19FFF Motherboard resources OK

0xE0000000-0xEFFFFFFF Motherboard resources OK

0xFED20000-0xFED3FFFF Motherboard resources OK

0xFED90000-0xFED93FFF Motherboard resources OK

0xFED45000-0xFED8FFFF Motherboard resources OK

0xFF000000-0xFFFFFFFF Motherboard resources OK

0xFF000000-0xFFFFFFFF Legacy device OK

0xFEE00000-0xFEEFFFFF Motherboard resources OK

0xDFFE0000-0xDFFFFFFF Motherboard resources OK

0xFDAF0000-0xFDAFFFFF Motherboard resources OK

0xFDAE0000-0xFDAEFFFF Motherboard resources OK

0xFDAC0000-0xFDACFFFF Motherboard resources OK

0xDE000000-0xDEFFFFFF Intel(R) HD Graphics 530 OK

0xB0000000-0xBFFFFFFF Intel(R) HD Graphics 530 OK

0xDF410000-0xDF41FFFF Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft) OK

0xDF42A000-0xDF42A0FF Intel(R) 100 Series/C230 Series Chipset SMBus - A123 OK

0xDF100000-0xDF1FFFFF Intel(R) 100 Series/C230 Series Chipset Family PCI Express Root Port #7 - A116 OK

0xFED00000-0xFED003FF High precision event timer OK

0xFE030000-0xFE033FFF High Definition Audio Controller OK

0xFE400000-0xFE40FFFF High Definition Audio Controller OK

0xDF004000-0xDF004FFF Realtek PCIe GBE Family Controller OK

0xDF000000-0xDF003FFF Realtek PCIe GBE Family Controller OK

0xDF000000-0xDF003FFF Intel(R) 100 Series/C230 Series Chipset Family PCI Express Root Port #9 - A118 OK

0xDF300000-0xDF3FFFFF Intel(R) Xeon(R) E3 - 1200/1500 v5/6th Gen Intel(R) Core(TM) PCIe Controller (x16) - 1901 OK

0xC0000000-0xD01FFFFF Intel(R) Xeon(R) E3 - 1200/1500 v5/6th Gen Intel(R) Core(TM) PCIe Controller (x16) - 1901 OK

0xC0000000-0xD01FFFFF AMD Radeon R7 A360 OK

0xFE03C000-0xFE03CFFF Intel(R) Management Engine Interface OK

0xFD000000-0xFDABFFFF Motherboard resources OK

0xFD000000-0xFDABFFFF PCI Express Root Complex OK

0xFDAD0000-0xFDADFFFF Motherboard resources OK

0xFDB00000-0xFDFFFFFF Motherboard resources OK

0xFE000000-0xFE01FFFF Motherboard resources OK

0xFE036000-0xFE03BFFF Motherboard resources OK

0xFE03D000-0xFE3FFFFF Motherboard resources OK

0xFE410000-0xFE7FFFFF Motherboard resources OK

0xDF1FF000-0xDF1FFFFF Realtek PCIE CardReader OK

0xDF2FE000-0xDF2FFFFF Intel(R) Dual Band Wireless-AC 3165 OK

0xA0000-0xBFFFF PCI Express Root Complex OK

0xC0000-0xC3FFF PCI Express Root Complex OK

0xC4000-0xC7FFF PCI Express Root Complex OK

0xC8000-0xCBFFF PCI Express Root Complex OK

0xCC000-0xCFFFF PCI Express Root Complex OK

0xD0000-0xD3FFF PCI Express Root Complex OK

0xD4000-0xD7FFF PCI Express Root Complex OK

0xD8000-0xDBFFF PCI Express Root Complex OK

0xDC000-0xDFFFF PCI Express Root Complex OK

0xE0000-0xE3FFF PCI Express Root Complex OK

0xE4000-0xE7FFF PCI Express Root Complex OK

0xE8000-0xEBFFF PCI Express Root Complex OK

0xEC000-0xEFFFF PCI Express Root Complex OK

0x7E800000-0xDFFFFFFF PCI Express Root Complex OK

0xD0000000-0xD01FFFFF AMD Radeon R7 A360 OK

0xDF3C0000-0xDF3FFFFF AMD Radeon R7 A360 OK

0xDF200000-0xDF2FFFFF Intel(R) 100 Series/C230 Series Chipset Family PCI Express Root Port #6 - A115 OK

0xFED40000-0xFED4087F Trusted Platform Module 2.0 OK

0xDF428000-0xDF429FFF Intel(R) 100 Series/C230 Chipset Family SATA AHCI Controller OK

0xDF42C000-0xDF42C0FF Intel(R) 100 Series/C230 Chipset Family SATA AHCI Controller OK

0xDF42B000-0xDF42B7FF Intel(R) 100 Series/C230 Chipset Family SATA AHCI Controller OK

[Components]

[Multimedia]

[Audio Codecs]

CODEC Manufacturer Description Status File Version Size Creation Date

c:\windows\system32\msadp32.acm Microsoft Corporation OK C:\WINDOWS\system32\MSADP32.ACM 10.0.17134.1 33.88 KB (34,696 bytes) 4/11/2018 6:34 PM

c:\windows\system32\msgsm32.acm Microsoft Corporation OK C:\WINDOWS\system32\MSGSM32.ACM 10.0.17134.1 41.48 KB (42,480 bytes) 4/11/2018 6:34 PM

c:\windows\system32\imaadp32.acm Microsoft Corporation OK C:\WINDOWS\system32\IMAADP32.ACM 10.0.17134.1 35.41 KB (36,264 bytes) 4/11/2018 6:34 PM

c:\windows\system32\l3codeca.acm Fraunhofer Institut Integrierte Schaltungen IIS Fraunhofer IIS MPEG Layer-3 Codec OK C:\WINDOWS\system32\L3CODECA.ACM 1.9.0.401 84.00 KB (86,016 bytes) 4/11/2018 6:33 PM

c:\windows\system32\msg711.acm Microsoft Corporation OK C:\WINDOWS\system32\MSG711.ACM 10.0.17134.1 24.81 KB (25,408 bytes) 4/11/2018 6:34 PM

[Video Codecs]

CODEC Manufacturer Description Status File Version Size Creation Date

c:\windows\system32\iyuv_32.dll Microsoft Corporation OK C:\WINDOWS\system32\IYUV_32.DLL 10.0.17134.1 52.50 KB (53,760 bytes) 4/11/2018 6:34 PM

c:\windows\system32\tsbyuv.dll Microsoft Corporation OK C:\WINDOWS\system32\TSBYUV.DLL 10.0.17134.1 16.50 KB (16,896 bytes) 4/11/2018 6:34 PM

c:\windows\system32\msyuv.dll Microsoft Corporation OK C:\WINDOWS\system32\MSYUV.DLL 10.0.17134.1 27.50 KB (28,160 bytes) 4/11/2018 6:34 PM

c:\windows\system32\msvidc32.dll Microsoft Corporation OK C:\WINDOWS\system32\MSVIDC32.DLL 10.0.17134.1 38.50 KB (39,424 bytes) 4/11/2018 6:34 PM

c:\windows\system32\msrle32.dll Microsoft Corporation OK C:\WINDOWS\system32\MSRLE32.DLL 10.0.17134.1 17.50 KB (17,920 bytes) 4/11/2018 6:34 PM

[CD-ROM]

Item Value

Drive E:

Description CD-ROM Drive

Media Loaded No

Media Type DVD Writer

Name hp DVDRW DU8A6SH

Manufacturer (Standard CD-ROM drives)

Status OK

Transfer Rate -1.00 kbytes/sec

SCSI Target ID 0

PNP Device ID SCSI\CDROM&VEN_HP&PROD_DVDRW__DU8A6SH\4&753CF56&0&010000

Driver c:\windows\system32\drivers\cdrom.sys (10.0.17134.137, 156.00 KB (159,744 bytes), 7/11/2018 10:52 AM)

[Sound Device]

Item Value

Name Intel(R) Display Audio

Manufacturer Intel(R) Corporation

Status OK

PNP Device ID HDAUDIO\FUNC_01&VEN_8086&DEV_2809&SUBSYS_80860101&REV_1000\4&1A6278E5&0&0201

Driver c:\windows\system32\drivers\intcdaud.sys (, 806.03 KB (825,376 bytes), 7/24/2017 11:11 PM)

Name Realtek High Definition Audio

Manufacturer Realtek

Status OK

PNP Device ID HDAUDIO\FUNC_01&VEN_10EC&DEV_0280&SUBSYS_103C2B45&REV_1000\4&1A6278E5&0&0001

Driver c:\windows\system32\drivers\rtkvhd64.sys (6.0.1.7673, 4.48 MB (4,695,288 bytes), 1/15/2016 1:20 AM)

[Display]

Item Value

Name Intel(R) HD Graphics 530

PNP Device ID PCI\VEN_8086&DEV_1912&SUBSYS_2B45103C&REV_06\3&11583659&1&10

Adapter Type Intel(R) HD Graphics Family, Intel Corporation compatible

Adapter Description Intel(R) HD Graphics 530

Adapter RAM 1.00 GB (1,073,741,824 bytes)

Installed Drivers C:\WINDOWS\System32\DriverStore\FileRepository\ki124994.inf_amd64_4d880b3eb8bd7056\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki124994.inf_amd64_4d880b3eb8bd7056\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki124994.inf_amd64_4d880b3eb8bd7056\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki124994.inf_amd64_4d880b3eb8bd7056\igd12umd64.dll

Driver Version 22.20.16.4771

INF File oem41.inf (iSKLD_w10_DS section)

Color Planes Not Available

Color Table Entries 4294967296

Resolution 1920 x 1080 x 60 hertz

Bits/Pixel 32

Memory Address 0xDE000000-0xDEFFFFFF

Memory Address 0xB0000000-0xBFFFFFFF

I/O Port 0x0000F000-0x0000F03F

IRQ Channel IRQ 4294967287

Driver c:\windows\system32\driverstore\filerepository\ki124994.inf_amd64_4d880b3eb8bd7056\igdkmd64.sys (22.20.16.4771, 12.25 MB (12,842,984 bytes), 10/27/2017 12:00 AM)

Name AMD Radeon R7 A360

PNP Device ID PCI\VEN_1002&DEV_6900&SUBSYS_2B45103C&REV_81\4&23F34B34&0&0008

Adapter Type AMD Radeon Graphics Processor (0x6900), Advanced Micro Devices, Inc. compatible

Adapter Description AMD Radeon R7 A360

Adapter RAM (1,048,576) bytes

Installed Drivers aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll

Driver Version 15.201.1501.0

INF File oem25.inf (ati2mtag_Topaz section)

Color Planes Not Available

Color Table Entries Not Available

Resolution Not Available

Bits/Pixel Not Available

Memory Address 0xC0000000-0xD01FFFFF

Memory Address 0xD0000000-0xD01FFFFF

I/O Port 0x0000EF00-0x0000EFFF

Memory Address 0xDF3C0000-0xDF3FFFFF

IRQ Channel IRQ 4294967286

Driver c:\windows\system32\drivers\atikmpag.sys (8.14.1.6463, 669.05 KB (685,104 bytes), 9/26/2015 1:03 PM)

This topic has been closed for replies.

Steve Grisetti

Legend

Please read the thread you tagged onto.

If the program plays a few seconds and then stops, you have a background process, another program or a virus interrupting Premiere Elements.

bobs71631797

Participant

I went through and disabled or killed any background programs and get the same result. Even looking at my CPU usage is only at 30-40% and RAM at max 50%.

Even with Davinci Resolve loaded and not killing any background process or antivirus programs it runs just fine. And Davinci Resolve is a power hungry program.

Hope some kind of fix or idea comes to mind. The program seems to be good otherwise. Just is strange that loading a video the playback is fine until any kind of edit is done to it and then it has problems.

bobs71631797

Participant

I have the same problem with my system. If I do any edits on the video and do a playback the video will run for about 2-3 seconds and stops. Then I hit play again and it might go for a few seconds and then stops. If I do not edit anything it will play the video just fine. I loaded up Davinci Resolve did the same edit and had no problems what so ever.

I made sure that there were no unnecessary things running on my system.

The Adobe Premiere looks like it would be a nice program if it did not have this hickup.

Steve Grisetti

Legend

Have you not tried uninstalling that awful HP Touchpoint software? It may make all the difference.

chris47044385Author

Participating Frequently

Yes, Immediately after you pointed out, unfortunately no change. I'm still holding out hope something will come up that I can tweak, remove, or adjust to get her back up and going.

Steve Grisetti

Legend

I don't know what to tell you. My task manager shows nothing else running but Premiere Elements.

When you played your timeline, did you note which process suddenly took your CPU?

You have plenty of power. Your project is properly set up. Your timeline should play effortlessly.

But since your timeline is stopping playback, that means some other program or process is briefly dominating your computer. I don't know any other way to identify which program or process that is.

Though that HP Touchpoint Analytics process would be a likely candidate. Particularly considering that I found this:

How To Remove HP Touchpoint Analytics Spyware That’s Installing On PCs Without Permission | HotHardware

and this:

HP stealthily installs spyware called HP Touchpoint Analytics Client | Computerworld

chris47044385Author

Participating Frequently

Processes that are jumping around are System, Task Manager, Adobe Elements and Windows Audio Device Graph Isolation.

None of which can be killed and must be running. It may be possible the Audio is an issue as I did see another post where a person toggled audio settings in Premiere CC to avoid stopping the playback stop issue, however those options are not available in Elements.

Extreme Bummer we cant find the solution as I've been a regular user of Elements many versions over and have spent countless hours including 4 reinstalls, settings changes, setup modes, isolating my machine from network, uninstalling other software etc. I guess if we dont have other ideas, I must move on to look for another product at this point in order to "get back to work". I would buy a newer version if it fixed it but it clearly looks like issue like this continue to plague Adobe.

Thanks for your help Steve! if you come up with other ideas, please post, maybe it will help someone else out as this issue is all over the net.

Best,

Chris

Steve Grisetti

Legend

Open the Task Manager and watch it as you play timeline.

Do you see a program or background process grabbing any CPU?

chris47044385Author

Participating Frequently

Its bouncing around a bit but here is one screen shot of the top CPU grabbers

Peru Bob

Community Expert

Please use the free MediaInfo and post a screenshot the properties of your media in tree view:

MediaInfo

chris47044385Author

Participating Frequently

Steve Grisetti

Legend

Do you have Quicktime 7 installed, per the program's system requirements?
QuickTime 7.6 for Windows

When you first add a clip of this video to your timeline, do you see a yellow orange "render" line above it on the timeline? A render line indicates that the program is not able to match it project's settings to your video specs, which can result in poor performance.

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