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M
michaelt16148607
Participating Frequently
February 28, 2018
Answered

Premiere Elements 15

  • February 28, 2018
  • 7 replies
  • 842 views

I don't have sound on video line 1 audio I have to go to line 4 with the project to get audio

    This topic has been closed for replies.
    Correct answer Ann Bens

    Default project setting is 3 stereo track and 3 5.1 tracks in that order.

    Hence the 5.1 audio is on A4

    Go to dropdown menu Timeline and delete empty tracks

    7 replies

    S
    Steve Grisetti
    Legend
    March 2, 2018

    I wouldn't know how to collaborate, since I live north of the Chicago and don't work for Adobe.

    All I have to offer is my years of experience. Which, unfortunately in this case, can't offer you a solution.

    M
    michaelt16148607Author
    Participating Frequently
    March 2, 2018

    Thanks Steve for your Attempt to fix this program and since Adobe doesn't take care of there customers anymore, via my last phone call to adobe' well you can't dig a hole without a shovel, any suggestions on a program to replace Adobe.  

    B
    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    March 2, 2018

    michaelt16148607  wrote

    .... any suggestions on a program to replace Adobe.  

    I'm sorry you are angry with Adobe.    In several years here, I've never seen your issue. 

    One on one coaching and problem solving are a thing of the past with low priced software from any company.  Premiere Elements sells at between $65 and $100, depending on seasonal promotion.  That is not enough revenue to support customer service reps with salaries and benefits.  

    One of the solutions is user forums like this one.  Adobe invites all users to help other users.  Where you see the "ACP" badge, Adobe has determined that person good enough at providing help that they get the designation and are rewarded with access to creative software.  There is no pay. 

    Regarding other editing systems, there is no shortage!  If you hover over Steve's name you'll see reference to his company and a couple books he writes.  Follow that and you'll find his website where he specializes in at least two other low cost editing systems.   In other words, unlike most people, Steve is an expert at three but is not likely to provide recommendations here.

    Again, I'm sorry about your frustration and wish you luck with your creative efforts!

    Bill

    S
    Steve Grisetti
    Legend
    March 1, 2018

    Everything seems to be in order. I'm really not sure what's going on or what to recommend.

    M
    michaelt16148607Author
    Participating Frequently
    March 1, 2018

    It's not the first time it has done it. 6 mo ago I call the Adobe number a guy came on with logon .com and fixed it. I wish that guy was still around, we could ask him for the cure. I hope that you might collaborate with guys that are also in the know.

    it feels like you are giving up?

    S
    Steve Grisetti
    Legend
    March 1, 2018

    There's nothing here that would cause any of the problems you describe.

    If you look under Premiere Elements' Edit menu, what is listed on the General page of Project Settings?

    What operating system are you using? Do you have Quicktime installed?

    QuickTime 7.6 for Windows

    M
    michaelt16148607Author
    Participating Frequently
    March 1, 2018

    M
    michaelt16148607Author
    Participating Frequently
    March 1, 2018

    I have window 7

    I have QuickTime

    S
    Steve Grisetti
    Legend
    March 1, 2018

    Is that the complete Text report from MediaInfo?

    It looks incomplete -- and includes no information on the clip's audio.

    M
    michaelt16148607Author
    Participating Frequently
    March 1, 2018

    Sorry Steve

    Format settings             : CABAC / 1 Ref Frames

    Format settings, CABAC      : Yes

    Format settings, ReFrames   : 1 frame

    Format settings, GOP        : M=1, N=30

    Codec ID                    : avc1

    Codec ID/Info               : Advanced Video Coding

    Duration                    : 1 min 53 s

    Bit rate mode               : Variable

    Bit rate                    : 30.0 Mb/s

    Width                       : 1 920 pixels

    Height                      : 1 080 pixels

    Display aspect ratio        : 16:9

    Frame rate mode             : Constant

    Frame rate                  : 59.940 (60000/1001) FPS

    Color space                 : YUV

    Chroma subsampling          : 4:2:0

    Bit depth                   : 8 bits

    Scan type                   : Progressive

    Bits/(Pixel*Frame)          : 0.241

    Stream size                 : 404 MiB (99%)

    Title                       : GoPro AVC

    Language                    : English

    Encoded date                : UTC 2018-02-15 23:50:10

    Tagged date                 : UTC 2018-02-15 23:50:10

    Color range                 : Full

    Color primaries             : BT.709

    Transfer characteristics    : BT.709

    Matrix coefficients         : BT.709

    Audio

    ID                          : 2

    Format                      : AAC

    Format/Info                 : Advanced Audio Codec

    Format profile              : LC

    Codec ID                    : mp4a-40-2

    Duration                    : 1 min 53 s

    Bit rate mode               : Constant

    Bit rate                    : 128 kb/s

    Channel(s)                  : 2 channels

    Channel positions           : Front: L R

    Sampling rate               : 48.0 kHz

    Frame rate                  : 46.875 FPS (1024 SPF)

    Compression mode            : Lossy

    Stream size                 : 1.73 MiB (0%)

    Title                       : GoPro AAC

    Language                    : English

    Encoded date                : UTC 2018-02-15 23:50:10

    Tagged date                 : UTC 2018-02-15 23:50:10

    Other #1

    ID                          : 3

    Type                        : Time code

    Format                      : QuickTime TC

    Duration                    : 1 min 53 s

    Time code of first frame    : 00:12:58:16

    Time code, striped          : Yes

    Title                       : GoPro TCD

    Language                    : English

    Encoded date                : UTC 2018-02-15 23:50:10

    Tagged date                 : UTC 2018-02-15 23:50:10

    Bit rate mode               : CBR

    Other #2

    Type                        : meta

    mdhd_Duration               : 113113

    Bit rate mode               : VBR

    S
    Steve Grisetti
    Legend
    March 1, 2018

    Open one of the videos from this camera in the free download MediaInfo. In MediaInfo, set View to Text and copy and paste the report it generates to this forum.

    M
    michaelt16148607Author
    Participating Frequently
    March 1, 2018

    Bit rate                    : 128 kb/s

    Channel(s)                  : 2 channels

    Channel positions           : Front: L R

    Sampling rate               : 48.0 kHz

    Frame rate                  : 46.875 FPS (1024 SPF)

    Compression mode            : Lossy

    Stream size                 : 1.73 MiB (0%)

    Title                       : GoPro AAC

    Language                    : English

    Encoded date                : UTC 2018-02-15 23:50:10

    Tagged date                 : UTC 2018-02-15 23:50:10

    Other #1

    ID                          : 3

    Type                        : Time code

    Format                      : QuickTime TC

    Duration                    : 1 min 53 s

    Time code of first frame    : 00:12:58:16

    Time code, striped          : Yes

    Title                       : GoPro TCD

    Language                    : English

    Encoded date                : UTC 2018-02-15 23:50:10

    Tagged date                 : UTC 2018-02-15 23:50:10

    Bit rate mode               : CBR

    Other #2

    Type                        : meta

    mdhd_Duration               : 113113

    Bit rate mode               : VBR

    S
    Steve Grisetti
    Legend
    March 1, 2018

    I still need you to answer my questions.

    This behavior is common when someone is loading 5.1 audio to a timeline that is not set up for it.

    M
    michaelt16148607Author
    Participating Frequently
    March 1, 2018

    Nothing changed the came  hero 4 camera I don't know how to check if I have it's 5.1 audio  I have made multiple  videos,

    I put it in as mp4

    M
    michaelt16148607Author
    Participating Frequently
    February 28, 2018

    Please help me with this problem,I don't have sound on video line 1 audio I have to go to line 4 with the project to get audio

    S
    Steve Grisetti
    Legend
    February 28, 2018

    What model of camcorder do you have and what is your video's resolution and format?

    Is your camcorder capturing video as stereo or 5.1?

    M
    michaelt16148607Author
    Participating Frequently
    February 28, 2018

    My program is premier element 15.  When making a video on video line 1 and audio line 1 (the normal way) it does not produce any sound for the video.  If I move to video line 4 and audio line 4, everything works.  What is wrong with the program?

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