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Question

Premiere Elements 15 - Audio disappears when moving clip to timeline

Forum|Forum|8 years ago
September 27, 2017
7 replies
3724 views

I am using Premiere Elements 15 and am trying to edit some video shot on my Panasonic camcorder. The video is in MTS format and was shot at 1080p 60fps. It plays just fine outside of PE. I moved the clips to my computer, then imported them into PE. Once imported and available in Project Assets, they play fine when viewing in the Project Assets window. However, when I move them down to the timeline, the audio disappears (the audio track is tied to the video track and still appears, but there is no audio).

What is weird is that most of the time, the audio works. In this batch of video, I shot about 6 clips. The first one I brought in worked fine.

I tried deleting my video assets (I also have some text assets), saving my project, exiting, then starting over. Same results. I also tried rendering my video thinking the problem might resolve itself during rendering, but the resulting video also has no audio.

This seems like a bug in PE 15, but maybe I'm missing something. Either way, does anyone have any ideas how to resolve this? Or am I stuck with software that just sucks?

This topic has been closed for replies.

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Steve Grisetti

Legend

Have you tried it in a project set up for 5.1 audio?

B

bjstoopsAuthor

Participating Frequently

Steve, yes, I did try a project preset with 5.1 sound. That DOES work. The problem is that the only preset with 5.1 sound is for 30fps. So I have to either choose between losing my audio or cutting the fps in half (or extracting the audio from the video, then importing the audio and adding that as a new track).

B

Bill Sprague

Community Expert

bjstoops wrote
Steve, yes, I did try a project preset with 5.1 sound. That DOES work. The problem is that the only preset with 5.1 sound is for 30fps. So I have to either choose between losing my audio or cutting the fps in half (or extracting the audio from the video, then importing the audio and adding that as a new track).

It has been a long time.... Back when version nine current, I had a brand new Panasonic SDT-750 (like a TM900). You had to pick project settings. It was not until a couple versions went buy that automatic project setting and "official" support of AVCHD/1080p came. Users were not supposed to be able to edit 1080p60 footage! Common advice was to set you camera to a lower quality to match the capacity of the editing software.

I didn't want to do that.

In version 9, I picked a 30fps "progressive" project setting to edit 1080p60 footage from the Panasonic. It seemed that the project setting was more for the "real time" editing previews. At output I would pick a 1080p at 60fps. Output rendering apparently re-reads all the source files per the instructions you've set up in the project. So my source files were 60fps, my editing took place at 30fps, but my output matched the source at 60fps.

At least, I think that is what happens because I don't get to talk to the programmers!

Bill

V

veenumishra

Adobe Employee

Hi bjstoops

The file provided by you contains 6 channel audio. To play this in Premiere Elements, create a 5.1 Project and then play your video.

To create a 5.1 project, follow the steps:

1. Launch Premiere Elements.

2. Go to File > New > Project

3. Click on Change Settings and select 'Full HD 1080i 30 5.1 Channel' . Click Ok.

4. Check the 'Force selected project settings' checkbox and click OK.

5. Import your file now and play it.

Do let us know if this works.

Regards

Veenu

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Bill Sprague

Community Expert

Normal Premiere Elements behavior for footage from my Panasonic camcorder does not require any special steps. The camera is about 6 years old. It was one of the first to shoot 1080p60 and records 5.1/6 channel audio. In Premiere Elements 9 (where I started), I had to find a manual project setting that would work. Around version 11, Premiere Elements added the feature where the project is set when the first clip is dropped on the time line. That has never failed for me through version 15.

Oddly, Lightroom can't play the 5.1 audio. I use Lightroom as my organizer for all my images and clips. The same clip in Lightroom will be a silent movie where in Premiere Elements it plays.

I don't doubt that bjstoops (the OP) is having an issue. But, it may not be a "bug" in Premiere Elements. I suspect that it might be how the project is being set up. Is the first clip to the timeline other than the 1080p60 from the Panasonic camcorder?

Bill

B

bjstoopsAuthor

Participating Frequently

Bill, the first (and I've tried making it the only) clip is the 1080p60 from my Panasonic HDC-TM900 (roughly 9 years old and going strong even after I dropped it last night!).

Sounds like the issue you are having with Lightroom is similar to mine with APE 15. Once I get Lightroom reinstalled, I'll have to try these clips out there to see what happens.

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Steve Grisetti

Legend

I'm with Bill. Premiere Elements can definitely work with 60p AVC and DSLR video.

So there must be something unique about your footage.

Hopefully, Adobe's techs can get to the bottom of it.

B

bjstoopsAuthor

Participating Frequently

Kind of you to offer, Pete! Here is a link to one of the clips:

Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

I tried reinstalling today with no luck.

Brad

Pete.Green

Thanks for sharing the file Brad -- Apologies for not thanking you before.

We are able to reproduce similar results with no audio on the timeline and are investigating currently.

Will get back to you (and this thread) when I know more.

Regards

Pete

B

bjstoopsAuthor

Participating Frequently

Thanks. I really appreciate your checking into this. I did try using Shotcut (freeware editor for Mac/Win), and the audio in the clips work fine there. I'd really prefer to stick to Adobe for my editing, though!

S

Steve Grisetti

Legend

Pete, that is clearly an unconformed video file. Why is this file conforming? Do you know of a way for him to re-load the file so that it will conform?

B

bjstoopsAuthor

Participating Frequently

I went to Edit-->Preferences-->Media and cleared my cache, then reloaded a video clip. My cache is set to 5GB. Not sure if this could be part of the issue.

How do you tell whether a clip has conformed? Does conforming take place when you import media into your assets library, or when you drag from there to the timeline?

Peru Bob

Community Expert

bjstoops wrote
Does conforming take place when you import media into your assets library?

Yes.

S

Steve Grisetti

Legend

When you add the clip to your timeline, do you see a waveform on the entire clip's audio track?

B

bjstoopsAuthor

Participating Frequently

No, no waveform appears (image below is from my timeline). Audio is not muted. I had to get part of the project done so I was able to use Any Video Converter to extract the audio from the clip, then add that as a new audio track. But that is a real hassle, especially when you have multiple clips. It just seems so strange because the audio plays just fine when previewing the clip in the Assets area.

Pete.Green

Hi, bjstoops,

Sorry for the strange audio-loss behavior when importing your video clips into the Premiere Elements 15 timeline.

Did it ever work, or does it work for some clips and not others?

Would you be able to provide a larger screenshot of the interface and timeline?

Which OS and version are you using?

Have you tried some general troubleshooting such as resetting the preferences to default or perhaps reinstalling?

Regards

Pete

S

Steve Grisetti

Legend

Is this a longer clip?

When you first load a video clip into a Premiere Elements project, it needs to conform the clip. With shorter clips, this happens so quickly you won't even notice it. But, with longer clips on a less powerful computer, you can accidentally interrupt this process -- leaving the clip with partial or not audio.

BTW, is this really necessary? "Or am I stuck with software that just sucks?"

B

bjstoopsAuthor

Participating Frequently

Steve, first things first - my apologies for the comment. That is not typical for me. I let my frustration get the best of me. The fact that Adobe (and you) replied so quickly to my tweet speaks volumes. I tried to edit my question to remove that comment, but couldn't find a way to do that. Feel free to do that at your end, if you can, or delete my question altogether.

Regarding the issue I'm having, I've tried multiple clips. Some are longer - up to 20 minutes - but the one I was working on is just over 1 minute. I tried shutting everything down, restarting, creating a new project, reimporting the 1 minute clip, and then waiting several minutes before trying to add it to my timeline. I still get the same issue. I've tried some of my other clips, too, and I get the same result. But they all still play fine when previewing in the Project Assets area.

Interestingly, I just tried the first clip - about 15 minutes long - which worked fine last night. I have the same issue with that now.

I've run into this before. The video I shoot keeps the same settings. Sometimes I have problems with the audio on the timeline, other times I don't.

BTW, I am using Windows 10 Pro on a very new computer with high-end processor and 32GB RAM.

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