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H
hailever
Participant
April 30, 2020
Question

Premiere Elements 15 - Audio working but video is not but only for some clips

  • April 30, 2020
  • 2 replies
  • 294 views

I have several mp4 clips I've uploaded to Adobe Premiere Elements 15 and most of them work perfectly fine but some of them do not play the video! Please help

This topic has been closed for replies.

2 replies

B
Community Expert
Bill SpragueCommunity Expert
Community Expert
April 30, 2020

You have a three or four year old version of Premiere Elements, some version of an Android phone and only some clips cause trouble.   That is not much to work with!

 

I'll change my guess.  Your phone is set to record files that can't be edited in Premiere Elements 15.   What is the structure of the files, including the codec?  What are the video settings in your phone?  Do the terms "HEVC" or "H.265" mean anything?

B
Community Expert
Bill SpragueCommunity Expert
Community Expert
April 30, 2020

Without more detail about the files, their source or your project the best guess is you have corrupted files.  

H
haileverAuthor
Participant
April 30, 2020

They're all video and audio .mp4 clips from my Android cellphone. They play on the video player on my computer but don't work once uploaded to Premiere 😞

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