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A
Anonymous
April 22, 2017
Question

Premiere Elements 15 Crashes whenever I...do anything.

  • April 22, 2017
  • 3 replies
  • 762 views

I have a project that will crash ("Adobe Premiere Elements 15 has stopped working" with option to close program...comes up twice before finally closing the app) whenever I:

- use anything on the toolbar to the right (add a transition, auto correct a video, add music)

- select an mp3 clip from Project Assets

- other various things

I am using Windows 10. Core i7 processor, nVidia graphics, 8GB RAM. This just started happening yesterday. I have updated my video driver, restarted the computer, copied the project to a new file and tried that (same result).

I can attach the log file if that helps. Any help is greatly appreciated.

Thanks.

    This topic has been closed for replies.

    3 replies

    ajays74965046
    ajays74965046
    Participating Frequently
    April 28, 2017

    Please rename Premiere Elements preferences by renaming the folder 15 to 15_old file at following location:

    C:\Users\*username*\AppData\Roaming\Adobe\Premiere Elements

    Also, check if there is any update pending for your graphics card drivers.

    Thanks and regards

    ajays74965046
    ajays74965046
    Participating Frequently
    April 25, 2017

    Hi,

    Please open 'event viewer' and check the faulting module for Premiere Elements crash.

    This will help us identify the issue.

    To open Event Viewer, Type Event viewer in windows search box. Under Event Viewer Tab, click on Windows Logs> Application on left tab and highlight the error for Premiere Elements. At the bottom it will give the details.

    Thanks

    A
    Anonymous
    April 26, 2017

    Ann Bens, I reinstalled the application. Now the error is more severe when I open the project Windows gives me a blue screen and reboots.

    I opened a different project, got the same crash when I tried to add a transition. Attached is the XML from the Evnet Viewer:

    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

    - <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2017-04-26T02:53:44.875764300Z" />

    <EventRecordID>24444</EventRecordID>

    <Channel>Application</Channel>

    <Computer>DESKTOP-OFFICE</Computer>

    <Security />

    </System>

    - <EventData>

    <Data>PremiereElementsEditor.exe</Data>

    <Data>15.0.0.0</Data>

    <Data>57cd94f4</Data>

    <Data>ntdll.dll</Data>

    <Data>10.0.14393.479</Data>

    <Data>5825887f</Data>

    <Data>c000041d</Data>

    <Data>000000000009a2d0</Data>

    <Data>1b3c</Data>

    <Data>01d2be37a085d503</Data>

    <Data>C:\Program Files\Adobe\Adobe Premiere Elements 15\PremiereElementsEditor.exe</Data>

    <Data>C:\Windows\SYSTEM32\ntdll.dll</Data>

    <Data>7c815dd4-29e5-4ddc-9b1b-66f18a07133f</Data>

    <Data />

    <Data />

    </EventData>

    </Event>

    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    April 24, 2017

    You could re-install the program.

    Use the Adobe Creative Cloud Cleaner Tool to solve installation problems

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