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December 25, 2019
Question

Premiere Elements 15 crashing

  • December 25, 2019
  • 2 replies
  • 388 views

I recently installed an SSD.   I moved everything over and now when I try to start up Premiere Elements it never fully loads.  The error message I get is this:

 

Faulting application name: PremiereElementsEditor.exe, version: 15.0.0.0, time stamp: 0x57cd94f4
Faulting module name: MSVCR120.dll, version: 12.0.40660.0, time stamp: 0x577e0cc7
Exception code: 0xc0000409
Fault offset: 0x0000000000074890
Faulting process id: 0x1874
Faulting application start time: 0x01d5baeb8ad943b8
Faulting application path: E:\Program Files\Adobe\Adobe Premiere Elements 15\PremiereElementsEditor.exe
Faulting module path: C:\WINDOWS\SYSTEM32\MSVCR120.dll
Report Id: c0e16e9d-1bfc-4bdd-a15d-ccd4c76d849c
Faulting package full name:
Faulting package-relative application ID:

 

I tried reinstalling, and it did not work.  Any help would be appreciated. 

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2 replies

Peru Bob
Community Expert
Community Expert
December 26, 2019

How did you move it?

Did you copy or migrate or do a proper installation?

Community Expert
December 25, 2019

I don't know how to test this, but I think the program files may have to be installed on the C:\  drive.