Premiere Elements 15 launches then disappears

Forum|Forum|9 years ago
February 25, 2017
2 replies
376 views

Just installed PE15 on laptop with PS6 and LR4.. A few BSOD (windows 7) occurred on this Lenovo ThinkPad Edge. Finally, Program worked long enough to render one video. Now - I hit launch - the cursors spins - then nothing. I can see it running in the Task Manager.. however, it never presents the GUI.

I reinstalled several times, once after uninstalling it.

[Moved by moderator from the non-technical Lounge Forum to the Premiere Elements Forum for technical help]

This topic has been closed for replies.

S

sagar4209

Adobe Employee

Hi,

To isolate the issue can you please provide OS details?

Meanwhile, You can also try going to the installed location and launching the Adobe Premiere Elements.exe as administrator. Please do get back to the thread with information if it helped.

Thanks,

Sagar

strattons10401583Author

Participant

OS Name	Microsoft Windows 7 Professional
Version	6.1.7601 Service Pack 1 Build 7601
Other OS Description	Not Available
OS Manufacturer	Microsoft Corporation
System Name	CHRIS-THINK
System Manufacturer	LENOVO
System Model	20B20011US
System Type	x64-based PC
Processor	AMD A6-5350M APU with Radeon(tm) HD Graphics, 2900 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date	LENOVO HRET24WW (1.12), 1/24/2014
SMBIOS Version	2.7
Windows Directory	C:\Windows
System Directory	C:\Windows\system32
Boot Device	\Device\HarddiskVolume1
Locale	United States
Hardware Abstraction Layer	Version = "6.1.7601.17514"
User Name	chris-THINK\chris
Time Zone	Eastern Standard Time
Installed Physical Memory (RAM)	8.00 GB
Total Physical Memory	7.15 GB
Available Physical Memory	3.84 GB
Total Virtual Memory	14.3 GB
Available Virtual Memory	10.9 GB
Page File Space	7.15 GB
Page File	C:\pagefile.sys