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Grumpy_D
Participant
February 22, 2017
Question

Premiere elements 15 not recognising .MOV files, Why?

  • February 22, 2017
  • 1 reply
  • 2091 views

Every time I try to add a .MOV file from my NIKON D5300 I get a 'generic error' message. I have read elsewhere that these files require a codec to be recognised by Premiere elements 15? correct or not?

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    1 reply

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    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    February 22, 2017

    For a long time video editing software has taken advantage of codecs installed with Quicktime.  Adobe is no exception.  They are gradually moving away from it, but it still pops up as needed sometimes.

    Apple has stopped supporting Quicktime for windows so some feel there is a security risk.  The solution is an option when installing Quicktime that only installs the support files, not the (.exe) program itself. 

    Find Quicktime with a Google search and install it.  Your problem should disappear.

    Good luck!

    Bill

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    Steve Grisetti
    Legend
    February 22, 2017

    Here's the link to Quicktime 7.

    QuickTime 7.6 for Windows

    Meantime make sure that you're using Add Media to add video to your project -- NOT File/Open.

    BTW, your camcorder shoots at a variety of resolutions and frame rates. Which settings are you using?

    You may want to ensure the settings for your project are matching those specs.

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    Grumpy_DAuthor
    Participant
    February 23, 2017

    Bill & Steve.

    Thanks for your responses. I have tried and am still having problems though not to all the files. I then remembered that some of the files and it appears to be the ones causing the problem have been through a recovery process. I recall accidentally deleting some files and I had to recover them from the SD card using Recuva file recovery software from Piriform. All the files are there but I am having problems opening them with any software after recovery. I know this problem sits outside of the Adobe umbrella, so I understand if no one can help.

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