Premiere Elements 15 Playback problems

I spend hours either waiting or chatting to support. They even wanted to run program to my PC so they could look at my files. These are people in a call centre in the 3rd world, so no chance that was going to happen. They then told me to check the forum. I couldn't stop laughing at that suggestion..
My PE14 was working fine until 3 weeks ago, then I got the freezing up. I bought PE16 thinking that would solve it and it didn't. I even formatted my PC. I demanded a refund and got it.
Adobe have lost a customer of many years, not because the program crashes but because they are too useless to give a solution.

Hello, having exactly the same problem as described by so many other users in this thread.

I'm sorry if I've overlooked some other thread where the issue is addressed. If this is the case plaese can you direct me to already published answers and help that works?

It is really frustrating. I've tried all the recommended tips but in vain. I believe my HW is not the root cause of the problem and now I am short of any other suggestions how to overcome the difficulties.

Please come back to us and help us.

Same problem here. It came all of a sudden, very strange. The day before my PE 15 was running fine. The day after, the video playback was frozen and no way to get it back to normal.

Adobe please do something!

I'm having pretty much the same problem.  Just started recording in 1080p, didn't have the problem before 

Could you please try to render the timeline by pressing Enter on the keyboard and check if works?

- this doesn't help

- What is the OS you have and version?

   windows 10

- What type of Media you are using in Premiere Elements?

  wmv

- How much RAM do you have on the system?

not sure, but  I got the maximum I could get on this new thinkpad.

&

If you are using a windows machine, ..

- Un-check the Box which says Use the Hardware acceleration.

did that, didn't help

I have to pause, then it plays back ok for a few seconds, then  it gets choppy again.  pause/play/pause/play.  I can't imagine how I could reasonably edit anything this way.  May have to check into getting a new editor too, like the others in this discussion.

Same exact problem I'm having. Playback stops at transitions and randomly in longer clips. I tried turning off accelerated clip marker which did nothing. This is the 5th item I've had to search for help with, luckily there are people (non Adobe staff) who are willing to help.

ASUS Desktop PC M51BC Series

AMD FX - 8300 Core Processor

16GB Ram

64 Bit

Windows 10 Home

Please ADOBE let us know how to fix this issue.

Bought Elements Premiere 13 and installed to a AMD High End Widows 10 64bit PC. I have the same problem as everyone else playback constantly Stops/Pauses and I have to press play again to continue. I have found that disconnecting the Network cable allows  after a few try's the Storyline to play through without stopping. This seems to be a software issue I have tried many of the different suggestions from the many post of this problem and unplugging the network cable is the only thing that has worked so far. I find it very aggravating I have read many good things about Cyberlink Powerdirector 15 any thoughts or is it also buggy?

I've been a long time Adobe user back when I first started editing about 8 years ago. I stopped for a while and decided again to pick it back up. So I purchased the latest version of Elements. I've always used the Premiere Pro because I found the interface more my style, and the program NEVER crashed and was reliable beyond my expectations.

Now here I am working on my first project in years, and all I can say is that PE 15 is a disgrace!. Like you guys, I thought at first it was a Quick Time issue, which turns out it wasn't. I've researched the issue with no success. All I can do is call AMEX and cancel the charge which they're very good with, and shop for a different editor. I'm really not looking forward to learning a whole new time line and everything which goes with it. But I might have to. I was considering upgrading to the Pro version, but there is a real chance it's the same code and the same issue will occur.

BTW, my issue is the same.  Playback crashes within the program. Everything else works after the player crash, but I can't preview my work until a complete system reboot is performed. I updated my Quick Time to the latest version which is all I can really do. I can't believe they sent this program out the door like this.

My system is as follows:

Windows 7 Home Premium 64 bit service pack 1

32 GB RAM (16 usable)

AMD FX 8 core processor 3.60 ghz

Projects file is using a wmv video HD and jpeg stills.

Hi Shane,

Sorry for the trouble with Premiere Elements 15!

Could you please try to render the timeline by pressing Enter on the keyboard and check if works?

Please provide us following information also:

- What is the OS you have and version?

- What type of Media you are using in Premiere Elements?

- How much RAM do you have on the system?

&

If you are using a windows machine, please do the following step:

Open Premiere Elements:

- Click on Edit

- Click on Preferences

- Un-check the Box which says Use the Hardware acceleration.

- Restart Premiere Elements

Please let me know, if this works out.

Regards,

Sandeep