Premiere elements 15 video in playback window slow and has no sound after Windows 10 update

Forum|Forum|8 years ago
October 28, 2017
2 replies
389 views

After a Windows 10 update, the video in the playback window in Premiere elements 15 runs too slow and has no sound.

All drivers are up to date.

This topic has been closed for replies.

S

Steve Grisetti

Legend

That may be. But no one can help either of you without the necessary information.

S

Steve Grisetti

Legend

So are you saying that the same video in the same project played fine BEFORE the Windows update? And was the update just from an older version of Windows 10 or from an older version of Windows?

What model of camcorder is the video coming from and what resolution and format is the video?

What processor do you have with how much RAM? Which video card do you have?

jand54481013

Participating Frequently

I have the same problem, I have reinstalled graphics card driver because I cant open Premeiere Elements. After opening are all new imported videos and old projects too in slow motion and with no sound. Update is from an older version of Windows 10.

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