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troyc18446176
troyc18446176
Participant
July 12, 2018
Question

Premiere Elements 15 Won't Launch

  • July 12, 2018
  • 2 replies
  • 224 views

Whenever I try to open it, nothing happens. I've had Adobe support look at this numerous times and they've given me nothing. When I factory reset my computer it worked for a day, but now it's back to not opening. Any ideas?

    This topic has been closed for replies.

    2 replies

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    July 12, 2018

    Try updating or rolling back the video driver.

    S
    Steve Grisetti
    Legend
    July 12, 2018

    If Adobe support hasn't got a clue, I'm not sure we'll be able to offer much, since we don't even have that kind of access to your system.

    But meantime, what operating system do you have? Which processor do you have with how much RAM? How much free space is left on your hard drive?

    How long has Premiere Elements 15 been installed on your computer? Has it never opened or is this a new issue?

    What happens if you download the free trial of version 2018? Does it open and run?

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