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A
abiodunk93643331
Participant
July 17, 2019
Question

Premiere Elements 18 freezes while editing

  • July 17, 2019
  • 3 replies
  • 403 views

Hi,not always happy when am editing and this rolling coloured ball comes on...then it freezes can't do anything again, can someone help me out pls

Title was edited by: Mod

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    3 replies

    gupta shivangi
    gupta shivangi
    Legend
    July 18, 2019

    Hi abiodunk,

    Thanks for sharing all the details. If an application is freezing while editing it is important to know if any specific process is making it happen. The specifications are good enough. In addition to the details asked by @Bill and @Steve Grisetti, I'd like to know a few more things:

    • Have you tested the issue with any other media file or project?
    • Does the application freeze while performing some specific action?

    Also, check if the computer is getting overheated. It can also cause performance glitches.

    Thanks,

    Shivangi

    S
    Steve Grisetti
    Legend
    July 17, 2019

    Which version of Premiere Elements are you using?

    Open a video clip from that Sony in the free download MediaInfo. In MediaInfo, set View to Text and then copy that report and paste it to this forum. The specs of that video may be part of the problem.

    A
    abiodunk93643331Author
    Participant
    July 17, 2019

    Premiere Elements 18

    On Wed 17. Jul 2019 at 16:25, Steve Grisetti <forums_noreply@adobe.com>

    B
    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    July 18, 2019

    abiodunk,

    You wrote you are on a RX100iv and shooting Raw + Jpeg.  Nowhere did you mention video clips from that camera.   Are you working with photographs or video?   Are you making a slideshow?

    Bill

    S
    Steve Grisetti
    Legend
    July 17, 2019

    It sounds like you may be on a Mac. (The rotating rainbow ball indicates that your computer is working on an issue.) But you have given us way too little information for us to be able to help you.

    Which version of the program are you using on what operating system?

    Which processor do you have and how much RAM?

    What model of camera or camcorder is your video coming from and what format and resolution is it?

    A
    abiodunk93643331Author
    Participant
    July 17, 2019

    Hi,I uses Mac OS Mojave 10.14.5(updated)

    (13-inch,Mid 2012)prosecor 2,9 GHZ Intel core i7

    memory 8Gb 1600 MHz

    Camera.....Sony rx100iv

    Raw & JPEG

    thanks in advance

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