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Question

Premiere elements 18 - no sound when playing videos

Forum|Forum|8 years ago
April 17, 2018
3 replies
1744 views

I downloaded the trial version of Premiere Elements 18 with a view to try then buy. I have found that many clips do not play their included sound. I have tried every fix that I can find on your site but none work. I am using Windows 10.

I am disappointed as I have used Premiere Elements before (previous version on a different computer) with no problem. I would like to purchase the program but not if it does not work on my PC.

Thank you

sound probelms

This topic has been closed for replies.

S

Steve Grisetti

Legend

I don't know what is going on. Based on everything you've told us, there is no reason you should be having these problems.

joanm21136943Author

Participating Frequently

OK Thank you for trying.

Is there any way I can contact Adobe itself?

Joan

Peru Bob

Community Expert

joanm21136943 wrote
Is there any way I can contact Adobe itself?

Use the chat option here:

Contact Customer Care

S

Steve Grisetti

Legend

When you first added the video from this video to your timeline, did you see a yellow orange 'render' line above the video?

This is an indication that your project settings are not matching your video specs.

joanm21136943Author

Participating Frequently

No, there is no orange ‘render’ line.

Thank you

Joan

B

Bill Sprague

Community Expert

This is a user forum. Not Adobe.

What is the source of the clips that don't play?

joanm21136943Author

Participating Frequently

Thank you for your quick reply.

All the videos with issues were imported from a Sony Handycam dcr-sr68.

Videos imported as mpg files do not have sound. All videos imported more recently are automatically saved as mpg files.

Some videos previously imported from the same camera, (and some from other sources) but which were not saved as mpg files, do have sound. Some of these are mwv files, some are mov files and some are mp4. There may be other types.

All the videos have sound when played by other programs.

Thank you.

Joan

S

Steve Grisetti

Legend

This is a very old (8-10 years), discontinued camcorder, Joan. It doesn't even shoot high-def video. It shoots 720x480 MPEG video, so support for this camcorder by any current video editing software will be limited.

If you go to the Edit menu, what is listed on the General page under Project Settings?

It also records audio in Dolby Digital, a format that is not supported by version 2018 of Premiere Elements. However, if you have Windows 10, the operating system should still offer the necessary audio support. What operating system are you using?)

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