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T
tourerjim
Inspiring
March 7, 2018
Question

Premiere Elements 18 won't open

  • March 7, 2018
  • 3 replies
  • 1763 views

AS title, if I double click on the app premiere opens the start up screen then freezes for a time the I get an error window message saying 'incompatible Display Driver'

I found this link but still cant get it to run, Launch issues on Windows 10

Given up" tried so many times so anyone got a positive solution to this.

    This topic has been closed for replies.

    3 replies

    C
    ConcreteRocks
    Participant
    June 9, 2018

    I have the same issue.  It kicked me out when I tried to do a "Save-as" during the rendering process.  I'm not sure if that was the cause of the problem or not. 

    However, I have tried opening from the organizer, through the launcher, by clicking the .exe file, and by double clicking saved elements files.  Nothing at all.  From the launcher, it just freezes.  All other methods just don't run.  I checked to see if the program was running with a "Ctrl-Alt-Del" but it doesn't show up in processes.

    B
    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    June 9, 2018

    Operating system? Computer?  Source of media files?  Screen shots of error messages?

    S
    Steve Grisetti
    Legend
    June 9, 2018

    People just never seem to realize how many variables there are, Bill.

    S
    Steve Grisetti
    Legend
    March 8, 2018

    There's nothing obvious here.

    Have you worked via chat with Adobe Customer Support?

    Adobe Customer Support

    T
    tourerjimAuthor
    Inspiring
    March 8, 2018

    Na that's it Ive just about done everything I can think off.

    I'll now try customer support, thanks

    B
    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    March 8, 2018

    If you can, please post the results from Customer Support.

    Good luck!

    Bill

    B
    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    March 7, 2018

    Two things you can try to start. 

    One is to launch Premiere Elements directly instead of starting the Organizer.  Use Windows Explorer to find "PremiereElementsEditor.exe".

    The other is that you may need to update your graphics display driver.  Can you verify if it is current?

    T
    tourerjimAuthor
    Inspiring
    March 7, 2018

    I've tried launching from explorer with no luck also I've updated the display driver.

    T
    tourerjimAuthor
    Inspiring
    March 8, 2018

    From the explorer i can only open the premiere files, cant run it from there, unless there is a way.?

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