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Kim_mskw
Participating Frequently
February 12, 2019
Question

Premiere Elements 2014 keeps crashing after new set up of computer

  • February 12, 2019
  • 4 replies
  • 343 views

Hi everyone,

I am working with Premiere Elements for quite a while and it was never super fast but at least it worked. Since I did a new set up for my PC in order to make it a bit faster, premiere keeps crashing without any error message after a couple of minutes. It just closes itself, while everything else keeps runnings perfectly. As I said it worked fine before, so I have basically no idea how to fix it.

You probably need some specs to help me, so here you go. I film with a gopro Hero 5 in 1080 p with 60 fps. My Sony PC (Model: SVL241M16B in case it matters) runs Windows 10 in 64 bit version.  Processor: Intel(R) Core(TM) i7-3612QM CPU @ 2.10GHz, 2101 MHz, 4 cores, 8 logic prozessors. RAM is 8 GB.

So far I tried the following things:

     - Uninstall and install it again

     - Download of the new Quick Time Player

     - updated Premiere

     - rendering after I changed anything

I'm at my and googles wits' end.

Many thanks in advance for helping.

Kind regards,

Kim

    This topic has been closed for replies.

    4 replies

    K
    Kim_mskwAuthor
    Participating Frequently
    February 13, 2019

    That's what you need?

    General

    Complete name                            : C:\Users\kkm-e\Videos\Jontunheimen\GOPR0321.MP4

    Format                                   : MPEG-4

    Format profile                           : Base Media / Version 1

    Codec ID                                 : mp41 (mp41)

    File size                                : 74.4 MiB

    Duration                                 : 20 s 651 ms

    Overall bit rate mode                    : Variable

    Overall bit rate                         : 30.2 Mb/s

    Encoded date                             : UTC 2018-08-25 19:13:56

    Tagged date                              : UTC 2018-08-25 19:13:56

    AMBA                                     :   x

    Video

    ID                                       : 1

    Format                                   : AVC

    Format/Info                              : Advanced Video Codec

    Format profile                           : High@L4.2

    Format settings                          : CABAC / 1 Ref Frames

    Format settings, CABAC                   : Yes

    Format settings, RefFrames               : 1 frame

    Format settings, GOP                     : M=1, N=30

    Codec ID                                 : avc1

    Codec ID/Info                            : Advanced Video Coding

    Duration                                 : 20 s 637 ms

    Bit rate mode                            : Variable

    Bit rate                                 : 30.0 Mb/s

    Width                                    : 1 920 pixels

    Height                                   : 1 080 pixels

    Display aspect ratio                     : 16:9

    Frame rate mode                          : Constant

    Frame rate                               : 59.940 (60000/1001) FPS

    Color space                              : YUV

    Chroma subsampling                       : 4:2:0

    Bit depth                                : 8 bits

    Scan type                                : Progressive

    Bits/(Pixel*Frame)                       : 0.241

    Stream size                              : 73.9 MiB (99%)

    Title                                    : GoPro AVC

    Language                                 : English

    Encoded date                             : UTC 2018-08-25 19:13:56

    Tagged date                              : UTC 2018-08-25 19:13:56

    Color range                              : Full

    Color primaries                          : BT.709

    Transfer characteristics                 : BT.709

    Matrix coefficients                      : BT.709

    Codec configuration box                  : avcC

    Audio

    ID                                       : 2

    Format                                   : AAC LC

    Format/Info                              : Advanced Audio Codec Low Complexity

    Codec ID                                 : mp4a-40-2

    Duration                                 : 20 s 651 ms

    Bit rate mode                            : Constant

    Bit rate                                 : 128 kb/s

    Channel(s)                               : 2 channels

    Channel layout                           : L R

    Sampling rate                            : 48.0 kHz

    Frame rate                               : 46.875 FPS (1024 SPF)

    Compression mode                         : Lossy

    Stream size                              : 323 KiB (0%)

    Title                                    : GoPro AAC

    Language                                 : English

    Encoded date                             : UTC 2018-08-25 19:13:56

    Tagged date                              : UTC 2018-08-25 19:13:56

    Other #1

    ID                                       : 3

    Type                                     : Time code

    Format                                   : QuickTime TC

    Duration                                 : 20 s 637 ms

    Time code of first frame                 : 19:32:19:40

    Time code, striped                       : Yes

    Title                                    : GoPro TCD

    Language                                 : English

    Encoded date                             : UTC 2018-08-25 19:13:56

    Tagged date                              : UTC 2018-08-25 19:13:56

    Bit rate mode                            : CBR

    Other #2

    Type                                     : meta

    Duration                                 : 20 s 20 ms

    Bit rate mode                            : VBR

    Other #3

    Type                                     : meta

    mdhd_Duration                            : 20637

    Bit rate mode                            : VBR

    S
    Steve Grisetti
    Legend
    February 13, 2019

    It's likely the problem is with the GoPro's MP41 video codec -- but I'm not sure what to recommend from there. (I could recommend converting the file to a more standard MP4 using Handbrake, but I'm not sure you'd want to take the time to do that.)

    Maybe someone with more experience with GoPro footage has some suggestions.

    Otherwise, you may want to post this question and your MediaInfo report to the free Community Forum at Muvipix.com. Muvipix has a greater number of GoPro enthusiasts and they may well have some suggestions for you.

    K
    Kim_mskwAuthor
    Participating Frequently
    February 13, 2019

    Thanks anyway. But as I said, I never had problems with my gopro before. Everything worked fine with the gopro and Premiere Elements 14 before I did the new set up. To it makes no sense that this should be suddenly the problem.

    Do you have any other suggestions?

    S
    Steve Grisetti
    Legend
    February 12, 2019

    Since you are seeing the render line when you first add your video, your project is not properly set up to match your video's specs.

    If you look under the program's Edit menu, what do you see on the General page under Project Settings?

    Also, open your GoPro footage in the free download MediaInfo. In MediaInfo, set View to Text and then copy the report it generates and paste it to this forum.

    Once we have this information, we should better be able to recommend how to improve your performance.

    S
    Steve Grisetti
    Legend
    February 12, 2019

    We can only help you if you answer our questions.

    K
    Kim_mskwAuthor
    Participating Frequently
    February 12, 2019

    What question?

    Yes, it is premiere 14.

    Yes, I already installed Quick Time 7, as stated, and I did it again with your link.

    And Yes, I can see the render line and I render my videos regulary. So that can't be the problem.

    What else do you need to know?

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    February 12, 2019

    Try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

      S
      Steve Grisetti
      Legend
      February 12, 2019

      There is no version 2014 of Premiere Elements that I'm aware of. So I assume you mean version 14.

      In any event, it sounds like you're saying that the program crashes shortly after you add your GoPro footage. Otherwise, the program runs fine. So it seems to be having a problem digesting your source video.

      First, have you downloaded Quicktime 7, per the program's system requirements? It does provide some components that were necessary in pre-version 2015 Premiere Elements. Once you've installed it, you can browse into it and change the name of QuicktimePlayer.exe to QuicktimePlayer.old so that the insecurities Apple let slip into the player itself won't be a problem. But you do need the rest of the package.

      QuickTime 7.6 for Windows

      Second, when you add your GoPro footage to your Premiere Elements timeline, do you see a yellow orange "render" line above it? If so, this is an indication that your project settings do not match your video specs, which can result in compromised performance and, in some cases, a program overload.

      K
      Kim_mskwAuthor
      Participating Frequently
      February 12, 2019

      Thanks for the respond.

      It doesn't necessarily crash once I've inserted the videos. Currently, I have inserted the videos and it crashes while moving the videos.

      As I said I downloaded Quick Time 7 already. What do you mean with browse into it? And why am I supposed to change the name of what exactly? The setup file?

      And as I have mentioned before as well, I rendered the files regulary. I am aware that the videos specs must meet the file specs and checked that as well. Before I set up the system of the PC, I edited a video from the same cam with the same specs in the same program and it worked fine. So I would conclude that this can't be the problem

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