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ronb93502505
Participating Frequently
October 5, 2018
Question

Premiere Elements 2018

Downloaded Premiere Elements 2018 trial version to Windows 10 desktop.  Loaded in clips.  No sound plays during playback.  Is this a software error or have I missed some settings ?

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11 replies

Community Expert
Bill SpragueCommunity Expert
Community Expert
October 5, 2018

Usually it is in the section Edit > Preferences > Audio Hardware.  Windows systems vary so I can't tell you what to choose.  But, you should be able to change those settings and audio will play as it is supposed to.

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ronb93502505Author
Participating Frequently
October 5, 2018

I tried to change the preferences in Audio Hardware but the only selection

was the speakers on the computer which is what it should be. I don't see

the audio track on the timeline either. I have tried these video clips on

other software and in playback I hear the audio.

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Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
October 6, 2018

Please use the free MediaInfo and post a screenshot the properties of your media in tree view:

MediaInfo

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