Participating Frequently

Question

Premiere elements 2018 hangs up in Windows 10

Forum|Forum|8 years ago
March 14, 2018
4 replies
1275 views

I bought Premiere Elements 2018 and it does not work at all, see attachment. I already spent too much time trying to get it working. Please return my money asap or I will reclaim from credit card company.

This topic has been closed for replies.

redhand32

Participant

I'm done with Premierre Elements 2018 on my Windows 10 high RAM computer. Numerous reinstalls. Does not always load, and when it does I open project. nothing runs, locks up repeat ad nauseum, no Adobe tel support for lowly Elements users. Bloatware that doesn't work, new versions with new bells and whistles, doesn't work, sell more stuff, no support. That's it. I'm done with Premiere, using different software.

B

Bill Sprague

Community Expert

I'm disappointed that you can't get it to run. It is a mass marketed product with with (I don't know how many) thousands of users. Most, including me, have good results. Although Adobe does not do telephone support, they do have an online chat system where they can run your computer remotely to solve installation problems.

VipinGupta

Adobe Employee

Could you please share the configuration details of the system on which you are facing this issue?

petrusp76041941Author

Participating Frequently

Yes I have updated all drivers from the manufacturer site.

This is Dell XPS 13 9350 with 16G ram

Processor Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz, 2592 Mhz, 2 Core(s), 4 Logical Processor(s)

Windows 10 Pro Version 10.0.16299 Build 16299

Peru Bob

Community Expert

Have you tried try updating your graphics driver directly from the video card manufacturer’s site?

B

Bill Sprague

Community Expert

This is a user-to-user forum. Nobody can help with refunds.

Consider starting an online chat with Contact Customer Care I've never done it myself, but read it works well.

Good luck and sorry Premiere Elements isn't working for you.

Bill

petrusp76041941Author

Participating Frequently

Well I wouldn't mind to get it working either! But what can I do. I already tried to reinstall - I think debugging such basic bugs is Adobe's job, not mine.

S

Steve Grisetti

Legend

This is why Bill recommends contacting Customer Care.

Your problem is unique to your computer and is not common to Windows 10 systems. They will be able to help you work through it.

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