Premiere Elements 2019

Question

I literally am unable to open this application after installing.

I get the error on startup, "Incompatible display...update your display driver"

There are multiple instances of GPUSniffer.exe running, and when I run it manually it opens an empty prompt and does not close.

I am using an RX580 8GB model with driver version 18.10.1. I have also tried 18.11.1 with no success.

EDIT: I have also tried with 18.9.3 and 18.12.1 with no change.

I have tried disabling the driver, and starting the application, with no success.

I do not have a BadDrivers.txt file to delete.

I have reinstalled 4 times. I have renamed GPUSniffer so it cannot be found, and correctly named it back.

The ONLY way I can get premiere to launch is by actively ending the GPUSniffer tasks as they spawn.

Please help!

jakeh91659468 · Answer

Right so I have been in touch with Adobe chat again and made some progress this time.

I was directed to create a new local admin profile, log in as that user and try to run Adobe. That worked a treat, although the support analyst was unable to tell me why this would happen.

I accepted that, so decided to cut my losses on my old windows profile, migrated to the new profile as my new main.

Sure enough.... The error returned!

I have changed no security settings, no permissions.... What could be causing this?!

Edited to add: one thing I did change was linking my. @live.com email to my Windows profile to synchronise settings. Could this be impacting the app?

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