Première éléments 2019 .

Forum|Forum|6 years ago
December 7, 2019
3 replies
322 views

Bonjour .

J'ai acheté la version 17 de première éléments en octobre 2018 . Après un changement de dique dur ( SSD) il m'est impossible de réactiver le produit . En suivant la procédure correcte , j'ai un message d'erreur , voir ci-dessous lec captures d'écran .

Merci de votre aide et bonne soirée .

Cordialement .

Error or problem

This topic has been closed for replies.

Peru Bob

Community Expert

You either need to roll back the operating system, or purchase Photoshop Elements 2020, which works on Catalina.

emilep44861691Author

Participant

Thank you for your help and have a good evening.

Peru Bob

Community Expert

What operating system?

Version 17 won't run on Catalina.

emilep44861691Author

Participant

Merci de votre réponse . Mon mac utilise en effet cet OS Catalina . Si la version 17 est incompatible avec cet OS , comment dois-je procder ? . Merci de votre réponse .

Cordialement .

Peru Bob

Community Expert

Uninstall and reinstall.

emilep44861691Author

Participant

Hello and thank you for your answer. I have already performed several uninstallations and reinstallations without result. I still get this error message. I also changed the hard drive on my Imac. Maybe that's the cause of the problem?
Thank you...

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