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cacklejack
Participant
December 21, 2019
Question

Premiere Elements 2019 will not load

  • December 21, 2019
  • 4 replies
  • 279 views

I was rendering a video, and for some reason, my mac restarted. My Premiere elements has not loaded since. I've uninstalled and reinstalled, removed all fonts and reinstalled, created a new user and installed, and it still will not load. Everything was running just fine before this.

 

ideas?

This topic has been closed for replies.

4 replies

C
cacklejackAuthor
Participant
December 23, 2019

trying tech support

 

Thank you for the help

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
December 22, 2019

A computer that restarts itself is usually due to a bad driver or failing hardware.

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Community Expert
Bill SpragueCommunity Expert
Community Expert
December 22, 2019

There is something going on on your machine beyond what a user forum can figure out.  In the help menu is a choice for "Online Support".  It will connect you to an "online chat" with Adobe staff technitions that can remotely connect to and troubleshoot your system. 

B
Community Expert
Bill SpragueCommunity Expert
Community Expert
December 22, 2019

Failing hard drive?  Not enough spare space on your hard drive?

C
cacklejackAuthor
Participant
December 22, 2019

I ran disk utility on the local drive, checked out. Media saved externally to a 4 tb drive, maybe a month old.

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