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Participant
December 21, 2019
Question

Premiere Elements 2019 will not load

  • December 21, 2019
  • 4 replies
  • 279 views

I was rendering a video, and for some reason, my mac restarted. My Premiere elements has not loaded since. I've uninstalled and reinstalled, removed all fonts and reinstalled, created a new user and installed, and it still will not load. Everything was running just fine before this.

 

ideas?

This topic has been closed for replies.

4 replies

Participant
December 23, 2019

trying tech support

 

Thank you for the help

Peru Bob
Community Expert
Community Expert
December 22, 2019

A computer that restarts itself is usually due to a bad driver or failing hardware.

Community Expert
December 22, 2019

There is something going on on your machine beyond what a user forum can figure out.  In the help menu is a choice for "Online Support".  It will connect you to an "online chat" with Adobe staff technitions that can remotely connect to and troubleshoot your system. 

Community Expert
December 22, 2019

Failing hard drive?  Not enough spare space on your hard drive?

Participant
December 22, 2019

I ran disk utility on the local drive, checked out. Media saved externally to a 4 tb drive, maybe a month old.