Premiere Elements 2019 will not load 4K 60FPS GoPro files

Question

I recently upgraded my computer hardware so I could do 4K, I'm using an AMD Ryzen 7 2700X processor with an XFX Radeon G570 Graphics card, Windows 10 home 64 bit. And I've been able to load everything up to 4K 30fps but when I try for the 60 I get a message that say "file not supported or missing a Codec." I installed the HEVC Codec today, and I even went throught the processes Adobe gives because of a similare problem with the 2020 version, but it didn't fix it. By the way I did restart my computer after adding the Codec and it seemed to help with viewing the file in VLC, but Adobe Premiere Elements still won't accept it. Does anybody have any ideas?

Appreciate any help you can give.

Bill Sprague · Answer

Adobe did not add the HEVC/H.265 support in Premiere Elements until the current "2020" version released last October. It won't work in the 2019 version no matter what codecs you add.

My understanding is that GoPros, phones and drones commonly used HEVC/H.256 when it is necessary to stuff 60fps into the file. Choices where 4K 60fps are required are new editing software, different editing software or transcoding to an H.264 codec with something like the (free) Handbrake program.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded