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AndyWalton
Known Participant
Nov 3, 2026 3:00 PM UTC
Question

Premiere Elements 2020 Problem creating ISO file.

I can not create an ISO file from a Premiere Elements 2020 project.  The project consists of approx. 1 hr 20 min of video.  I have constructed a variety of projects - i.e. one consisting of 1280x720 MP4 files, one consisting of 720x480 mpg files; specifying DL output and specifying SL output; etc.  I am attempting to produce the ISO on Windows 11, 8GB memory -  457 GB internal SSD (156 GB free) + 1TB external drive (332 GB free) with no other apps running.  The executions abend with either a transcoding error or “freeze”.  I can produce an MP4 file from the project.

Windows 11, version 26H2.  Premiere Elements 2020 with all updates applied.

 

    4 replies

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    Nov 3, 2026 3:29 PM UTC

    I would say remove and reinstall, but on 9-6-26 Steve Grisetti mentioned no longer being able to activate v2021 so trying to reinstall could mean losing the program
    https://community.adobe.com/questions-725/i-cant-open-my-premiere-elements-2021-and-cannot-use-it-i-tried-reinstalling-but-keep-getting-an-errorr-message-that-the-keys-are-wrong-is-there-any-way-i-can-use-this-again-1640644

    I don’t have any other ideas

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    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    Nov 3, 2026 5:11 PM UTC

    I did not save a link, so I’m not 100% sure that my memory is correct… I **think** I’ve read that it is possible to reinstall over the existing program without DE-activating, so the activation remains but the program is ‘refreshed’ by the ‘over the top’ reinstall

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    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    Nov 3, 2026 3:08 PM UTC

    I have Win11 and PreEl v2021.4 (4 updates) and have no problems creating an ISO

     

    What happens if you create the MP4 and then create a new project with that MP4 and try to make an ISO?

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    AndyWaltonAuthor
    Known Participant
    Nov 3, 2026 3:15 PM UTC

    That was another attempt that I did not include in my initial post.  When I try to create an ISO from a project that includes a single 1280x720 MP4 file (created successfully in another project), I get the same result - transcoding error or PRE “freezes”.

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