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GeorgeLee7749
Participant
May 16, 2020
Question

Premiere Elements 2020 will not export and crashes.

  • May 16, 2020
  • 3 replies
  • 1080 views

I would appreciate some help. I upgraded from premiere elements and photoshop elements 15 to 2020. Following install Premiere Elements works fine until I try to export and share. The application crashes every time and I get the following error message.

 

Adobe Premiere Elements is unable to save data to “users/georgelee/Library/Application Support/Adobe/Premiere Elements/18.0/SC/Workflows/“ and must be shut down. Please ensure that you have adequete folder permissions and restart the application.

 

I am running OS Mojave 10.14.6 (18G103). 

 

I would be very grateful for a solution.

 

Kind regards

 

This topic has been closed for replies.

3 replies

M
MAP20072
Participant
September 29, 2020

Having a similar issue to that noted above only I am running a Mojave Version 10.14.6 on a 2017 iMac.  I am receiving the same error:  "Adobe Premiere Elements is unable to save data to “users/[Usermame]/Library/Application Support/Adobe/Premiere Elements/17.0/SC/Workflows and must shutdown. Please ensure that you have adequate folder permissions and restart the application."  as I am looking to export and share a .prel file

 

Any assistance would be appreciated 

 

Thank you

A
Alison5CED
Participant
February 7, 2021

Having the same problem - any solutions out there welcome.  

 

I am on a new MacMini, so there shouldn't be any issues with performance.  

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GeorgeLee7749Author
Participant
February 8, 2021

Hi, I would encourage you to use the chat dialouge with an Adobe engineer. I did, and my issue was resolved and all has been fine since.

I did watch the isssue resolution as I allowed the engineer to remotelt access my computor. I can tell you it looked fairly complicated as various library files needed either deleting ot their permissions changing. I also had to enter my product serial numbers again to authorise the programme.

 

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    GeorgeLee7749Author
    Participant
    June 26, 2020

    Hi, just by way of an update, I removed my 2020 versions of elements from my Mac Mini and reinstalled my 2015 version. All works perfectly. I installed my 2020 elelements to myMac Book Pro which is a much later model and it works absolutely fine. I would have preferred an instalation to my desk top. However I am glad I have a solution of sorts. I think problem is the Mac Mini (2012 version) might have struggled for reasons that I dont know.

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      Steve Grisetti
      Legend
      May 17, 2020

      You're on a Mac OS system, which can have lots of issues with Adobe products. Since you have the current version of the program, I'd go to this page https://helpx.adobe.com/support.html and contact Adobe support via chat. To reach Adobe, click on the Individual contact link under Contact Us near the bottom of the page.

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      GeorgeLee7749Author
      Participant
      May 19, 2020

      Thanks for your response Steve. I will give that a try.

       

      Kind regards

       

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