Skip to main content
H
hugov96104812
Participant
October 12, 2020
Question

Premiere Elements 2021 crashes upon any edit

  • October 12, 2020
  • 2 replies
  • 642 views

Just downloaded Premiere Elements 2021. I can add MP4s and JPEGS from GoPro 8 to a project. As soon as I apply any edit, the system becomes unstable. Sometimes: Media pending. Sometimes: Software not responding.

 

Windows 10, 64 bit, i7, external SSD.

 

Anay help would be welcome.

 

    This topic has been closed for replies.

    2 replies

    G
    Community Manager
    Gaurav__GuptaCommunity Manager
    Community Manager
    October 12, 2020

    Can you please share the below information here:

    1. What all GPUs are present on your machine?

    2. Is PRE in trial mode or activated mode?

    3. Are you facing this issue with just GoPro8 media or any other device media as well?

    Thanks, Gaurav
    H
    hugov96104812Author
    Participant
    October 12, 2020

    Hi Gaurav,

     

    1. NVDIA GeForce 1050

     

    2. Trial version

     

    3. I am facing this issue with all media (GoPro & Samsung phone).

     

    Thank you.

     

    Hugo

     

     

    G
    Community Manager
    Gaurav__GuptaCommunity Manager
    Community Manager
    October 13, 2020

    Thanks for the information.

    @hugov96104812 

    Can you please try the below methods:

    1. Disable Hardware acceleration, steps given below:

        a. Click Edit -> Preferences -> General

        b. Uncheck "Use Hardware acceleration...." checkbox

        c. Click OK

        d. Relaunch the application and see if the issue resolves.

     

    If the above method doesn't work, try to uninstall and reinstall the application.

     

    Let us know if this helps.

     

    Thanks, Gaurav
    B
    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    October 12, 2020

    Where do you have it installed?  Drive C:\ or the external SSD.  Where are the project files?  

    H
    hugov96104812Author
    Participant
    October 12, 2020
    Premiere Elements is on C drive and media on SSD.
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices